Network Service Manager

The Network Service Managers (NSM) are assigned to the largest TFB Strategic, FedGov, Enterprise customers, and acts as the liaison between customers and T-Mobile’s Network/Operations’ teams on Service Assurance issues. The NSM interacts with multiple management layers internally and externally regarding all facets of Service Assurance needs for their assigned TFB customers. Acts as the Primary customer advocate and liaison on technical issues, performance concerns and customer escalations. Demonstrates strong technical aptitude, with a solid understanding of customer’s network design, technologies, products/services in order to effectively manage customer requirements. Thoroughly understand and manage all escalation processes and resources. Effective matrix management skills to influence/escalate for commitments with other groups.

According to JobzMall, the average salary range for a Network Service Manager in 333 Inverness Dr S, Englewood, CO 80112, USA is between $68,000 and $99,000 per year.

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.