T-Mobile

Mobile Associate - Retail Sales

T-Mobile
Atlanta, GA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to T-Mobile, where we are committed to connecting our customers to the latest and greatest mobile technology. As a Mobile Associate in our retail sales department, you will play a crucial role in providing exceptional customer service and promoting our innovative products and services. We are looking for individuals who are passionate about technology and thrive in a fast-paced, dynamic environment. If you are a driven, customer-focused individual with a love for all things mobile, we want you to join our team!

  1. Greet and welcome customers as they enter the store, creating a friendly and inviting atmosphere.
  2. Provide excellent customer service by actively listening to customers' needs and recommending the best products and services to meet those needs.
  3. Educate customers on the features and benefits of T-Mobile's products and services, such as the latest mobile devices and plans.
  4. Assist customers in making informed decisions by explaining pricing, promotions, and any additional fees.
  5. Process sales transactions accurately and efficiently, including cash, credit, and debit payments.
  6. Maintain a clean and organized sales floor, ensuring products are well-stocked and displayed.
  7. Stay up-to-date on the latest mobile technology trends and updates to effectively communicate with customers.
  8. Collaborate with team members to achieve sales goals and provide the best possible customer experience.
  9. Proactively seek out opportunities to upsell and cross-sell products and services to customers.
  10. Handle and resolve customer complaints or issues in a professional and timely manner.
  11. Follow all company policies and procedures, including adhering to sales guidelines and protocols.
  12. Continuously strive to meet and exceed sales targets and performance metrics.
  13. Attend training sessions and meetings to stay knowledgeable about new products, promotions, and company updates.
  14. Maintain a positive and professional attitude at all times, representing the T-Mobile brand with integrity and enthusiasm.
  15. Adhere to all safety and security procedures to protect company assets and maintain a safe work environment.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications

  • Customer Service Skills: A Mobile Associate Must Possess Strong Customer Service Skills In Order To Provide A Positive And Memorable Experience For Customers.

  • Sales Experience: This Position Requires Previous Sales Experience, Preferably In A Retail Setting, In Order To Effectively Sell T-Mobile Products And Services To Customers.

  • Communication Skills: Strong Verbal And Written Communication Skills Are Necessary For A Mobile Associate To Effectively Interact With Customers, Colleagues, And Managers.

  • Technical Knowledge: A Mobile Associate Should Have A Basic Understanding Of Mobile Devices, Networks, And Technology In Order To Assist Customers With Their Purchases And Troubleshoot Any Issues.

  • Team Player: This Role Requires An Individual Who Is Able To Work Well In A Team Environment, Collaborate With Colleagues, And Contribute To The Overall Success Of The Store.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • customer service

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

  • Upselling

  • Sales Techniques

  • Technology Savvy

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Mobile Associate - Retail Sales in Atlanta, GA, USA is $31,000 - $40,000 per year. This may vary depending on the specific company, experience level, and additional benefits offered.

Additional Information
T-Mobile is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 7th, 2024
Apply BeforeApril 11th, 2026
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About T-Mobile

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.

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