Customer Service Account Associate
Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? T-Mobile is seeking a driven and dedicated individual to join our team as a Customer Service Account Associate. As a key member of our customer service department, you will be responsible for ensuring our customers have a positive and seamless experience with T-Mobile. If you have excellent communication skills, a strong attention to detail, and a desire to help others, we want to hear from you!
- Provide exceptional customer service to all T-Mobile customers.
- Handle a high volume of customer inquiries, complaints, and requests via phone, email, or in-person.
- Maintain a positive and professional attitude while interacting with customers.
- Work collaboratively with other team members to resolve customer issues and inquiries.
- Utilize T-Mobile systems and tools to accurately and efficiently assist customers.
- Stay up-to-date on T-Mobile products, services, and promotions to accurately answer customer questions.
- Identify and escalate customer issues to appropriate departments or managers when necessary.
- Proactively reach out to customers to ensure satisfaction and address any potential issues.
- Accurately record and update customer information in T-Mobile databases.
- Follow company policies and procedures to ensure consistency in customer service.
- Meet or exceed performance metrics and goals set by T-Mobile.
- Continuously strive to improve customer satisfaction and retention.
- Maintain confidentiality and handle sensitive customer information with care.
- Attend training and development sessions to enhance customer service skills.
- Assist with other duties as assigned by management.
Excellent Communication Skills: The Ideal Candidate For The Customer Service Account Associate Position At T-Mobile Should Possess Strong Verbal And Written Communication Skills. They Should Be Able To Effectively Communicate With Customers In A Professional And Friendly Manner, As Well As Collaborate With Other Team Members.
Customer Service Experience: A Minimum Of 1-2 Years Of Experience In A Customer Service Role Is Preferred For This Position. The Candidate Should Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Customer Issues In A Timely And Efficient Manner.
Technical Proficiency: As A Customer Service Account Associate, The Candidate Will Be Required To Use Various Software And Systems To Assist Customers With Their Inquiries And Manage Their Accounts. Proficiency In Microsoft Office And Other Relevant Software Is Essential.
Problem-Solving Skills: T-Mobile Values Employees Who Are Able To Think Critically And Come Up With Creative Solutions To Resolve Customer Issues. The Candidate Should Be Able To Handle Difficult Situations With Ease And Demonstrate Strong Problem-Solving Skills.
Sales Experience: While Not A Mandatory Requirement, Having Previous Sales Experience Can Be Beneficial For The Customer Service Account Associate Role At T-Mobile. The Candidate Should Possess Basic Sales Skills And Be Able To Identify Opportunities To Upsell And Cross-Sell Products And Services To Customers.
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
Active listening
Teamwork
Empathy
Organization
customer satisfaction
Problem-Solving
Adaptability
Communication
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Customer Service Account Associate in Reston, VA, USA is between $35,000 and $45,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits and bonuses.
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T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.
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