Consumer Insights Manager, Customer Experience

Serves as insights partner across different CX teams across the org, including base marketing as well as care, retail, and digital VOC program owners. Evaluate and measure customer experience and satisfaction at different points in the journey to highlight collective opportunities and risks to the organization. Uncover and evangelize insights from ongoing customer satisfaction, experience, and deactivation studies to provide actionable recommendations to key internal stakeholders. Creating research briefs/RFPs. Vendor selection and management – bringing projects in on time and within budget. Survey or discussion-guide design, development, and final review. Works cross-functionally, sharing relevant insights across teams, and compiling insights from primary, secondary and other Customer Listening Sources to provide a more holistic point of view.

According to JobzMall, the average salary range for a Consumer Insights Manager, Customer Experience in 3305 160th Ave SE, Bellevue, WA 98007, USA is $86,000 - $127,000. This salary range is based on the median salary of similar positions in the area and may vary based on experience and qualifications.

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.