Associate Solutions Engineer

Are you a tech-savvy problem solver with a knack for customer service? Do you have a passion for finding solutions to complex technical issues? We are looking for an Associate Solutions Engineer to join our team at T-Mobile and provide our customers with exceptional technical support.In this role, you will be responsible for troubleshooting customer issues and responding to inquiries in a timely manner. You will work with a variety of hardware and software systems to ensure customer satisfaction with our services. The ideal candidate for this position will have strong interpersonal and communication skills, a knack for problem-solving, and an eye for detail. To be successful in this role, you must have a Bachelor's degree in Computer Science, Information Technology, or a related field. Hands-on experience in installation, maintenance, and repair of hardware and software is also required. A strong customer service background is preferred. If you are looking to make an impact on the customer experience and have the qualifications to back it up, we want to hear from you.

Responsibilities:

1. Troubleshoot customer issues and provide technical support in a timely manner.
2. Install, maintain, and repair hardware and software systems.
3. Respond to customer inquiries and provide solutions to complex technical issues.
4. Utilize strong interpersonal and communication skills to ensure customer satisfaction.
5. Monitor customer feedback and suggest process improvements.
6. Provide expertise on system, network, and security configurations.
7. Follow up on customer inquiries and provide updates on progress.
8. Monitor system performance and suggest optimizations.
9. Adhere to company policies and procedures.
10. Maintain up-to-date knowledge of industry trends.

According to JobzMall, the average salary range for a Associate Solutions Engineer in Albuquerque, NM, USA is $60,000 - $90,000 per year. The salary range may vary according to the experience and qualifications of the applicant, as well as the company offering the job.

T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.