Escalation Manager

We at Swisscom are looking for an experienced and motivated Escalation Manager to join our team and help us provide exceptional customer service. In this role, you will be responsible for managing customer escalations, ensuring that our customers’ needs are met and that their expectations are exceeded.To be successful in this position, you must have strong problem-solving skills, excellent communication and interpersonal abilities, and a results-driven attitude. The ideal candidate will be highly organized and have experience managing customer escalations in a fast-paced environment.We are seeking an individual who is passionate about delivering excellent customer service and understands the importance of building relationships with customers. If you are looking for an opportunity to take on a new challenge and join a team of dedicated professionals, we want to hear from you.

Responsibilities:

1. Handle customer escalations in a timely and professional manner with a focus on delivering exceptional customer service.
2. Develop and maintain relationships with customers to ensure that their expectations are exceeded.
3. Utilize problem-solving skills to resolve escalated customer issues.
4. Track customer escalations and update internal systems accordingly.
5. Monitor and analyze customer feedback to identify trends and areas for improvement.
6. Develop and implement strategies to improve customer service processes and procedures.
7. Collaborate with other departments to ensure customer escalations are managed in an efficient and effective manner.
8. Prepare reports and presentations to present to senior management.
9. Work with other team members to ensure customer escalations are handled in a timely manner.
10. Provide additional support to customers as needed.

According to JobzMall, the average salary range for a Escalation Manager in Bern, Switzerland is CHF 90,000 - CHF 135,000. This range may vary depending on the industry, experience, and qualifications of the individual.

Swisscom AG engages in the provision of telecommunication services. It operates through the following segments: Swisscom Switzerland, and Fastweb. The Swisscom Switzerland segment is divided into residential customers, small and medium enterprises, corporate business, wholesale, and network and information technology (IT) operations. The Fastweb segment provides products for voice, data, Internet, television, virtual private network, and mobile communication services.