Customer Support Specialist

61 S Fair Oaks Ave, Pasadena, CA 91105, USA

Full-TimeDepends on ExperienceEntry LevelAssociate

Job Description

As a Customer Support Specialist, you will be the central point of contact for all customer interaction, responsible for maintaining client relationships and ensuring customer satisfaction. Your goal will be to provide unparalleled service and educate the customer about our services so as to drive product adoption and customer retention. Manage client relationship by providing telephone, e-mail and live chat support for web-based SaaS applications. Interact with team members across departments to research and resolve customer issues. Provide suggestions for process, application or documentation improvement. Contribute to the design and testing of new software during the development cycle.

Where is this job?

This job is located at 61 S Fair Oaks Ave, Pasadena, CA 91105, USA

Job Qualifications

Ability to work well under pressure in a fast-paced, high-volume environment
Prior B2B or SaaS support experience is a plus
Self-motivated and able to manage workload with minimal supervision
2+ years of related experience

Required Skills

Documentation
MS Excel
MS Word
Time Management Skills
Customer Service / Sales skills

Soft Skills

Verbal communication
written communication
Flexibility/Adaptability
Detail oriented and highly organized
multitasker

Compensation

According to JobzMall, the average salary range for a Customer Support Specialist in 61 S Fair Oaks Ave, Pasadena, CA 91105, USA is $18.75 - $24.50 per hour.

Additional Information

Supplyframe is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 20th, 2021

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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