At Sunglass Hut, we are committed to providing exceptional customer service and creating a memorable shopping experience. We are looking for an experienced and passionate Team Lead who will help drive our customer service standards and ensure that our team is delivering a world-class shopping experience. The ideal candidate for this position will have a minimum of two years of management experience in a retail or customer service environment, along with excellent communication and problem-solving skills. We are looking for someone who is highly organized and has a strong attention to detail, as well as a positive and enthusiastic attitude. Our Team Lead is a key member of our team, and we are looking for someone who is committed to delivering exceptional service and help create an enjoyable and positive shopping experience for our customers. If this sounds like you, we'd love to hear from you!
Responsibilities:
- Manage a team of customer service and sales associates to ensure excellent customer service and adherence to company standards.
- Train and mentor team members, and provide ongoing feedback and support.
- Monitor customer feedback and take appropriate action to address any issues or complaints.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Monitor sales performance and implement strategies to maximize sales.
- Analyze customer data and trends to identify opportunities for improvement.
- Ensure compliance with company policies and procedures.
- Maintain a positive and enthusiastic attitude and foster a culture of customer service excellence.
- Provide leadership and direction to the team to ensure all goals and objectives are met.
- Stay up to date on industry trends and best practices.
Knowledge Of Sunglass Hut Products And Services
Strong Interpersonal And Communication Skills
Proven Customer Service Experience
Proven Ability To Lead And Motivate A Team
Ability To Multitask And Manage Time Efficiently
Ability To Analyze Customer Data And Provide Insights
Previous Experience In A Retail Environment
Results-Oriented And Proactive Mindset
Teaching
Planning
Coaching
Scheduling
organizing
directing
Leading
Problem-Solving
Advising
Analyzing
Facilitating
Motivating
Delegating
Interacting
Assigning
Communication
Leadership
Multitasking
Negotiation
Problem Solving
Time management
creativity
Organization
Teamwork
Adaptability
According to JobzMall, the average salary range for a Team Lead in Brea, CA, USA is $63,400 - $74,400. The actual salary range will depend on a variety of factors including the company, the industry, the size of the team, the years of experience, and the qualifications of the individual.
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Sunglass Hut is an international retailer of sunglasses and sunglass accessories founded in Miami, Florida, United States, in 1971. Sunglass Hut is part of the Italian-based Luxottica Group, the world’s largest eyewear company.

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