Customer Experience Associate
Welcome to Sunglass Hut! We are a global leader in the retail of premium eyewear, offering a wide range of luxury sunglasses and accessories. As a Customer Experience Associate, you will be a key member of our team, providing exceptional service and building lasting relationships with our customers. Our ideal candidate is a personable and driven individual with a passion for fashion and a strong commitment to delivering a top-notch customer experience. If you possess excellent communication skills, a positive attitude, and a keen eye for detail, we want you on our team! Join us and be a part of a dynamic and fast-paced environment where you can grow and thrive.
- Greet and welcome customers to Sunglass Hut with a friendly and positive attitude.
- Assist customers in finding the perfect pair of sunglasses or accessories, utilizing knowledge of our product offerings and fashion trends.
- Provide exceptional customer service by going above and beyond to meet their needs and exceed their expectations.
- Build and maintain strong customer relationships through personalized interactions and follow-up communication.
- Process transactions accurately and efficiently using our point of sale system.
- Maintain a clean and organized store environment, including restocking merchandise and keeping displays neat and visually appealing.
- Stay up-to-date on product knowledge, company policies, and promotions to effectively assist customers and drive sales.
- Handle customer inquiries and resolve any issues or concerns in a timely and professional manner.
- Collaborate with team members to achieve sales goals and ensure a positive and cohesive work environment.
- Actively participate in ongoing training and development opportunities to enhance skills and knowledge.
- Contribute to the overall success of the store by actively promoting Sunglass Hut and our products within the community.
Excellent Communication Skills: A Customer Experience Associate At Sunglass Hut Should Possess Exceptional Communication Skills To Effectively Interact With Customers And Provide A Positive Experience. This Includes Verbal, Written, And Listening Skills.
Proven Customer Service Experience: Candidates Should Have Previous Experience In A Customer Service Role, Preferably In The Retail Industry. This Demonstrates Their Ability To Handle Customer Inquiries, Resolve Issues, And Create A Positive Shopping Experience.
Knowledge Of Eyewear And Fashion Trends: Sunglass Hut Is A Fashion-Forward Brand, And Candidates Should Have A Strong Understanding Of Eyewear And Fashion Trends To Assist Customers In Selecting The Perfect Pair Of Sunglasses.
Ability To Work In A Fast-Paced Environment: Sunglass Hut Stores Can Get Busy, Especially During Peak Seasons. The Ideal Candidate Should Be Able To Work Efficiently In A Fast-Paced Environment While Maintaining A High Level Of Customer Service.
Strong Sales And Upselling Skills: Sunglass Hut Is A Retail Brand, And Sales Are A Crucial Aspect Of The Job. Candidates Should Have A Proven Track Record Of Meeting And Exceeding Sales Targets, As Well As The Ability To Upsell And Cross-Sell Products To Customers.
Communication Skills
Time Management
Product knowledge
Multitasking
Conflict Resolution
customer service
Active listening
Problem-Solving
Adaptability
Upselling
Attention
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Experience Associate in Irvine, CA, USA is $35,000 to $45,000 per year. This can vary depending on factors such as experience, industry, and company size. Some companies may also offer bonuses or commission on top of the base salary.
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Sunglass Hut is an international retailer of sunglasses and sunglass accessories founded in Miami, Florida, United States, in 1971. Sunglass Hut is part of the Italian-based Luxottica Group, the world’s largest eyewear company.
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