Risk Escalation Specialist

.You will be responsible for conducting detailed account investigations and making account-level judgements, provide ongoing support for special handling cases (e.g. escalations from social media channels and to Stripe Executives), conduct user experience post-mortems through data collection exercises and root-cause analysis, be proactive in engaging with cross-functional stakeholders and continuously focus on elevating the Stripe Risk user experience. Collaborate with merchants to enact appropriate risk mitigations. Use data to identify and surface user pain-points and trends from various risk interactions focusing on identifying and remediating root-cause. Drive initiatives and process changes to excel and scale Risk User Experience. Partner closely with our cross-functional teams; Risk Operations, User Operations, Trust & Safety and Community Ops. Develop, document, and share best practices with the wider Risk Operations team

According to JobzMall, the average salary range for a Risk Escalation Specialist is $31,000 to $72,000 per year. The range varies based on experience, location, company size, and other factors. The highest salaries are typically seen in larger corporations and in large metropolitan areas. Those with more experience can expect to make higher salaries. Other factors such as educational level, certifications, and industry experience can also have an impact on salary.

Stripe is a technology company based in San Francisco, California. Stripe's internet commerce platform provides tools for marketplaces, subscription services, e-commerce businesses and crowdfunding platforms. Millions of online businesses — including Pinterest, Warby Parker, Kickstarter, Instacart and Squarespace — use the platform to manage payments and structure online billing processes.