Stripe

Customer Success Manager

Stripe
510 Townsend St, San Francisco, CA 94103, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

Lead the post-sale the engagement, retention, and growth of your customers partnered closely with the Account Executive. Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team. Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team. Evangelize Stripe customer success stories and customer success systems and processes. Drive . overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.

Where is this job?
This job is located at 510 Townsend St, San Francisco, CA 94103, USA
Job Qualifications

  • 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations

  • Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses

  • Proven track record of achieving targets and goals, preferably in a sales setting

  • Experience handling difficult customers or situations and can demonstrate resolutions

  • Ability to navigate data and people to find answers

Required Skills

  • Presentation skills

  • Time Management Skills

  • Strong Analytical Skills

  • Building comprehensive account plans

Soft Skills

  • Results Oriented

  • Prioritizing skills

  • Problem-Solving

  • Flexibility/Adaptability

  • Pays Attention to Detail

  • Highly organized and self-motivated

  • Verbal and Written Communication

Compensation

According to JobzMall, the average salary range for a Customer Success Manager in 510 Townsend St, San Francisco, CA 94103, USA is $83,400 to $129,400. This salary range is based on the current job openings available in the area. The salary range could be higher depending on the experience and qualifications of the applicant.

Additional Information
Stripe is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 5th, 2022
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Stripe

Stripe is a technology company based in San Francisco, California. Stripe's internet commerce platform provides tools for marketplaces, subscription services, e-commerce businesses and crowdfunding platforms. Millions of online businesses — including Pinterest, Warby Parker, Kickstarter, Instacart and Squarespace — use the platform to manage payments and structure online billing processes.

Frequently asked questions
More Jobs From Stripe

View All Stripe jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started