Banking Specialist, Disputes and Transactions

As a Banking Specialist, you will be a subject matter expert on card disputes, chargebacks, and/or transaction exceptions. You’ll manage our dispute intake and resolution processes and handle transaction exceptions, using our internal tooling and working with our User Operations team and our partner banks to ensure that all users have an outstanding experience using Stripe. Manage dispute intake and dispute resolution processes. Handle re-presentments, pre-arbitration, and arbitration cases. Manage banking transaction exceptions, including ACH returns and reversals and user offboarding. Perform root cause analysis and identify lessons learned to inform operational procedures. Communicate with Stripe’s partner bank(s) to resolve transactional issues. Provide world class support to our customers via email and phone, if needed, in order to resolve transactional questions.

According to JobzMall, the average salary range for a Banking Specialist, Disputes and Transactions in 515 N State St, Chicago, IL 60654, USA is $38,000 to $62,000 per year. The salary range is determined by factors such as experience, education, and qualifications.

Stripe is a technology company based in San Francisco, California. Stripe's internet commerce platform provides tools for marketplaces, subscription services, e-commerce businesses and crowdfunding platforms. Millions of online businesses — including Pinterest, Warby Parker, Kickstarter, Instacart and Squarespace — use the platform to manage payments and structure online billing processes.