Performance & Analytics, Client Service Manager

Are you a driven and analytical individual with a passion for delivering exceptional client service? Look no further! State Street is currently seeking a Performance & Analytics, Client Service Manager to join our dynamic team. In this role, you will have the opportunity to utilize your expertise in performance measurement and reporting to support our clients' investment goals. We are seeking a candidate with strong communication skills, a client-centric mindset, and a deep understanding of financial services. If you are ready to take your career to the next level and make an impact in the industry, we want to hear from you!

1. Develop and maintain strong client relationships by providing exceptional service and support.
2. Utilize expertise in performance measurement and reporting to analyze and interpret data, and provide insights to clients.
3. Collaborate with internal teams to ensure accurate and timely delivery of performance reports and analysis.
4. Act as a subject matter expert on performance measurement and reporting, providing guidance and support to clients and colleagues.
5. Proactively identify and address any issues or concerns raised by clients, ensuring prompt resolution.
6. Stay up-to-date on industry trends and best practices in performance measurement and reporting.
7. Communicate with clients in a clear and professional manner, demonstrating a client-centric mindset.
8. Work closely with the sales team to identify new business opportunities and contribute to the growth of the company.
9. Effectively manage multiple client relationships and prioritize tasks to meet deadlines.
10. Participate in client meetings and presentations to discuss performance results and address any questions or concerns.
11. Collaborate with internal teams to improve processes and enhance the overall client experience.
12. Maintain accurate and detailed records of client interactions and issues, and provide regular updates to management.
13. Continuously strive to improve client satisfaction and retention through proactive and efficient service delivery.
14. Adhere to all compliance and regulatory requirements related to performance measurement and reporting.
15. Mentor and train junior team members to ensure a high level of performance and service delivery across the team.

According to JobzMall, the average salary range for a Performance & Analytics, Client Service Manager in Boston, MA, USA is $70,000 - $85,000 per year. This can vary based on factors such as experience, education, and specific job responsibilities.

State Street Corporation is an American financial services and bank holding company headquartered at One Lincoln Street in Boston with operations worldwide. It is the second-oldest continually operating United States bank; its predecessor, Union Bank, was founded in 1792.