Global Head of Service Availability Management , Managing Director
Are you a strategic leader with a passion for driving service excellence on a global scale? Are you skilled in managing large teams and driving operational efficiency? State Street is seeking a highly experienced and motivated individual to join our team as the Global Head of Service Availability Management, Managing Director. In this role, you will be responsible for overseeing the availability of our services across all regions and ensuring our clients receive the highest level of support. This is a key leadership position that requires a strong background in service management, as well as exceptional communication and problem-solving skills. If you are ready to take on this exciting challenge and make a significant impact in the financial services industry, we invite you to apply for this role.
- Develop and implement global service availability management strategies and plans to ensure high-quality service delivery for clients.
- Lead and manage a large team of service availability managers and experts across multiple regions.
- Set clear performance goals and objectives for the team and provide regular feedback and coaching to ensure their success.
- Establish and maintain strong relationships with internal stakeholders, including senior leadership, to align service availability goals with business objectives.
- Monitor and analyze service availability metrics to identify areas for improvement and implement corrective actions.
- Conduct regular reviews of service availability processes and procedures to identify areas for optimization and efficiency.
- Ensure compliance with regulatory and industry standards related to service availability.
- Collaborate with cross-functional teams to resolve service availability issues and drive continuous improvement.
- Communicate effectively with clients to provide updates on service availability and address any concerns or inquiries.
- Stay informed of industry trends and best practices in service availability management and make recommendations for improvements to current processes.
- Develop and manage budgets for service availability initiatives.
- Drive a culture of service excellence and continuous improvement within the team.
- Act as a mentor and leader, providing guidance and support to team members to foster their professional growth and development.
- Represent the company at industry events and conferences to showcase our service availability capabilities.
- Continuously evaluate and implement new technologies and tools to enhance service availability.
Extensive Experience In Service Availability Management: The Global Head Of Service Availability Management, Managing Director At State Street Should Have A Proven Track Record Of Successfully Leading Service Availability Management Initiatives In A Global Organization. This Includes A Deep Understanding Of Industry Best Practices, Tools And Methodologies For Ensuring High Levels Of Service Availability.
Strong Leadership Skills: The Role Requires A Strong Leader Who Can Effectively Manage A Global Team Of Service Availability Management Professionals. This Includes The Ability To Motivate And Inspire Team Members, Set Strategic Direction, And Drive Results In A Fast-Paced And Dynamic Environment.
Technical Expertise: In Addition To Leadership Skills, The Ideal Candidate Should Have A Strong Technical Background In It Infrastructure, Including Network, Server, Storage, And Cloud Technologies. This Will Enable Them To Effectively Oversee The Management Of Service Availability Across All Technology Platforms.
Business Acumen: As A Managing Director, This Role Requires A Deep Understanding Of The Business And The Ability To Align Service Availability Management Strategies With The Overall Goals And Objectives Of The Organization. The Ideal Candidate Should Have A Strong Business Acumen And The Ability To Communicate Technical Concepts To Non-Technical Stakeholders.
Proven Experience In Crisis Management: The Global Head Of Service Availability Management Must Have A Proven Track Record In Managing And Mitigating Service Disruptions And Crises. This Includes The Ability To Quickly Identify And Resolve Critical Issues, Minimize Downtime, And Communicate Effectively With Internal And External Stakeholders During High-Pressure Situations.
Change Management
Process Improvement
Strategic Planning
Vendor Management
Team Management
Budget management
Leadership
Risk assessment
Performance monitoring
Stakeholder management
Resource allocation
Service Delivery
Communication
Emotional Intelligence
Leadership
Multitasking
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Global Head of Service Availability Management , Managing Director in Quincy, MA, USA is $150,000-$300,000 per year. This range can vary depending on factors such as the size and industry of the company, the individual's level of experience and skills, and the specific responsibilities and duties of the role. In addition, bonuses and other forms of compensation may also be included in the overall salary package.
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State Street Corporation is an American financial services and bank holding company headquartered at One Lincoln Street in Boston with operations worldwide. It is the second-oldest continually operating United States bank; its predecessor, Union Bank, was founded in 1792.
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