Client Implementation and service, Senior Associate

Welcome to State Street, where we are dedicated to helping clients navigate the complex world of financial services. We are currently seeking a highly skilled and motivated individual to join our team as a Client Implementation and Service Senior Associate. In this role, you will play a key part in providing top-notch service to our clients, ensuring a smooth and successful implementation process. We are looking for someone with a strong background in client service and a deep understanding of the financial industry. If you are a detail-oriented, proactive problem-solver with a passion for delivering exceptional client experiences, we would love to hear from you.

1. Serve as the main point of contact for clients during the implementation process, providing timely and accurate updates on progress and addressing any inquiries or concerns.
2. Collaborate with cross-functional teams to gather necessary information and documents for successful implementation of new clients.
3. Conduct thorough analysis of client needs and provide customized solutions to meet their specific requirements.
4. Develop and maintain strong relationships with clients, acting as a trusted advisor and continuously seeking opportunities to enhance their experience.
5. Utilize in-depth knowledge of financial services to provide expert guidance and support to clients.
6. Proactively identify potential issues and provide timely resolutions to ensure a smooth and seamless implementation process.
7. Stay up-to-date with industry trends and regulations to provide clients with the most current and relevant information.
8. Prepare and present reports and presentations to clients on the progress and success of their implementation.
9. Collaborate with the sales team to identify potential opportunities for upselling and cross-selling of services to clients.
10. Continuously seek ways to improve processes and procedures to enhance the overall client experience.
11. Train and mentor junior team members to ensure consistent delivery of high-quality service to clients.
12. Adhere to all company policies and procedures, as well as industry regulations, to ensure compliance and mitigate potential risks.
13. Maintain accurate and organized records of all client interactions and implementation processes.
14. Handle client escalations with professionalism and work towards finding a satisfactory resolution for all parties involved.
15. Demonstrate a strong commitment to customer satisfaction and go above and beyond to exceed client expectations.

According to JobzMall, the average salary range for a Client Implementation and service, Senior Associate in Quincy, MA, USA is between $50,000 - $70,000 per year. This can vary depending on the specific company, experience level, and other factors. Some companies may offer additional benefits and bonuses that can increase the overall compensation package for this position.

State Street Corporation is an American financial services and bank holding company headquartered at One Lincoln Street in Boston with operations worldwide. It is the second-oldest continually operating United States bank; its predecessor, Union Bank, was founded in 1792.