State of Texas

Police Communications Operator

State of Texas

Austin, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At the State of Texas, we are dedicated to ensuring the safety and protection of our communities. As a Police Communications Operator, you will play a crucial role in this mission by providing essential communication services to law enforcement personnel. We are seeking a highly skilled and motivated individual to join our team and help us maintain the highest level of public safety. If you have excellent communication skills, a strong sense of responsibility, and a passion for serving the community, we encourage you to apply for this rewarding position.

  1. Serve as the primary point of contact for all emergency and non-emergency calls received by law enforcement personnel.
  2. Receive and process all calls in a timely and efficient manner, ensuring accurate and detailed information is recorded.
  3. Dispatch appropriate resources, including police officers, fire departments, and emergency medical services, in response to calls for service.
  4. Monitor and coordinate radio communications with law enforcement personnel in the field.
  5. Maintain accurate and up-to-date records of all calls and dispatches.
  6. Utilize various computer systems and software to gather and disseminate information to responding units.
  7. Provide support and assistance to officers in the field, including running background checks and conducting computer inquiries.
  8. Follow established protocols and procedures to ensure the safety and well-being of officers and the community.
  9. Remain calm and professional in high-stress situations, including handling multiple calls and prioritizing urgent situations.
  10. Perform administrative duties such as filing reports, entering data, and updating records.
  11. Communicate effectively with other dispatchers, law enforcement agencies, and emergency service providers.
  12. Adhere to strict confidentiality guidelines and handle sensitive information with discretion.
  13. Participate in ongoing training and development to maintain and improve skills and knowledge.
  14. Collaborate with team members to ensure smooth and efficient operations.
  15. Demonstrate a strong commitment to public service and upholding the values of the State of Texas.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications
  • High School Diploma Or Equivalent: A Minimum Education Requirement For This Job Is A High School Diploma Or Equivalent. This Demonstrates Basic Knowledge And The Ability To Read, Write, And Comprehend Instructions And Procedures.

  • Excellent Communication Skills: A Police Communications Operator Must Have Strong Verbal And Written Communication Skills To Effectively Communicate With Law Enforcement Personnel, Emergency Responders, And The Public.

  • Knowledge Of Emergency Response Procedures: This Job Requires Knowledge Of Emergency Response Procedures And Protocols, Including The Ability To Prioritize And Dispatch Emergency Calls To The Appropriate Law Enforcement Agency.

  • Strong Multitasking And Problem-Solving Abilities: A Police Communications Operator Must Be Able To Handle Multiple Tasks Simultaneously And Make Quick Decisions In High-Stress Situations.

  • Experience In Using Computer Systems And Technology: This Job Requires Proficiency In Using Computer Systems, Including Radio And Telephone Systems, As Well As Various Software Programs For Data Entry And Record Keeping. Previous Experience In A Similar Role Or Training In Computer Systems Is Preferred.

Required Skills
  • Interpersonal skills

  • Crisis Management

  • Computer proficiency

  • Active listening

  • Problem-Solving

  • Multi-tasking

  • Public safety

  • radio communication

  • Call Management

  • Emergency Response

  • Dispatching

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Police Communications Operator in Austin, TX, USA is $33,000 - $43,000 per year. However, this can vary depending on factors such as experience, education, and location within the city.

Additional Information
State of Texas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 5th, 2024
Apply BeforeJune 9th, 2026
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About State of Texas

Texas is a large state in the southern U.S. with deserts, pine forest and the Rio Grande, a river that forms its border with Mexico. In its biggest city, Houston, the Museum of Fine Arts houses works by well-known Impressionist and Renaissance painters, while Space Center Houston offers interactive displays engineered by NASA. Austin, the capital, is known for its eclectic music scene and LBJ Presidential Library.

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