Customer Services Representative

Welcome to the State of Texas! We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Services Representative. In this role, you will have the opportunity to assist and support the diverse needs of our valued citizens. We are looking for someone who is dedicated to providing exceptional customer service and has a passion for helping others. If you possess strong communication skills, attention to detail, and a positive attitude, we encourage you to apply for this rewarding position.

1. Greet and welcome customers in a professional and friendly manner.
2. Provide excellent customer service by addressing inquiries, concerns, and complaints in a timely and efficient manner.
3. Assist customers in person, over the phone, and through email with various requests and transactions.
4. Maintain a thorough understanding of all state policies, procedures, and services in order to effectively assist customers.
5. Accurately enter and update customer information in the appropriate databases and systems.
6. Collaborate with other team members to troubleshoot and resolve complex customer issues.
7. Identify and escalate any potential issues or trends to management.
8. Stay up-to-date on changes in policies and procedures to ensure accurate information is provided to customers.
9. Maintain a positive and professional attitude when handling difficult customers or situations.
10. Follow up with customers to ensure their needs have been met and provide assistance with any additional requests.
11. Participate in training and development programs to continuously improve customer service skills.
12. Adhere to all confidentiality and security protocols when handling sensitive customer information.
13. Maintain a clean and organized work area.
14. Continuously strive to meet and exceed customer satisfaction goals.
15. Represent the State of Texas with professionalism and integrity at all times.

According to JobzMall, the average salary range for a Customer Services Representative in Austin, TX, USA is between $28,000 and $41,000 per year. However, salaries can vary depending on factors such as experience, skills, and the specific industry or company the individual is working for.

Texas is a large state in the southern U.S. with deserts, pine forest and the Rio Grande, a river that forms its border with Mexico. In its biggest city, Houston, the Museum of Fine Arts houses works by well-known Impressionist and Renaissance painters, while Space Center Houston offers interactive displays engineered by NASA. Austin, the capital, is known for its eclectic music scene and LBJ Presidential Library.