Service Desk Technician

The State of Oregon is looking for an experienced Service Desk Technician to join our team. We are seeking an individual who has the technical and customer service skills necessary to provide outstanding support to our staff. The successful candidate will have excellent problem-solving abilities and a strong understanding of computer systems and networks. This individual should be a team player with a passion for helping others and a commitment to providing superior customer service. Our ideal Service Desk Technician will possess the following qualifications: • Bachelor’s degree in a related field or equivalent experience• Experience with supporting Windows operating systems and Microsoft Office suite• Knowledge of networking, TCP/IP, and other related technologies• Ability to troubleshoot hardware, software, and network issues• Excellent problem-solving and customer service skills• Ability to work independently and as part of a team• Demonstrated organizational and communication skillsIf you have the qualifications and experience we are looking for, we invite you to apply to join our team as a Service Desk Technician. We believe in creating an environment where our team members can reach their full potential, and we look forward to hearing from you.

Responsibilities: • Provide technical support and customer service to staff • Troubleshoot hardware, software, and network issues • Manage computer systems and networks • Install and configure Windows operating systems and Microsoft Office suite • Ensure proper functioning and security of systems and networks • Provide assistance in resolving system issues and user errors • Monitor system performance and security • Recommend solutions to enhance system performance • Assist in the development of user documentation and training materials • Maintain accurate records of user requests and system repairs • Respond to user inquiries in a timely manner • Offer suggestions for system improvements and upgrades

According to JobzMall, the average salary range for a Service Desk Technician in Salem, OR, USA is $32,000 to $45,000 per year. This range is dependent on the individual's skills and experience level.

Oregon is a coastal U.S. state in the Pacific Northwest known for its diverse landscape of forests, mountains, farms and beaches. The city of Portland is famed for its quirky, avant-garde culture and is home to iconic coffee shops, boutiques, farm-to-table restaurants and microbreweries. Highlights include the Native American art in the Portland Art Museum, the Japanese Garden and the Lan Su Chinese Garden.