State of Oregon

Desktop Support Technician

State of Oregon
Medford, OR, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the State of Oregon's Desktop Support Technician position! We are seeking a skilled and dedicated individual to join our team and provide technical support services to our employees. As a Desktop Support Technician, you will play a crucial role in ensuring the smooth operation of our organization's computer systems and equipment. This is an exciting opportunity for someone who is passionate about technology and enjoys helping others. If you have a strong background in desktop support and excellent problem-solving skills, we encourage you to apply for this position.

  1. Provide technical support to all employees of the organization.
  2. Troubleshoot and resolve hardware and software issues on desktop computers, laptops, and other peripherals.
  3. Install, configure, and maintain computer systems and software applications.
  4. Respond to and resolve help desk tickets in a timely and efficient manner.
  5. Collaborate with other IT team members to identify and implement solutions for recurring issues.
  6. Conduct regular maintenance and updates on computer systems and software.
  7. Train employees on how to use new hardware and software.
  8. Maintain accurate records of all support activities and resolutions.
  9. Keep up-to-date with the latest technology trends and advancements.
  10. Provide excellent customer service to all employees, ensuring their technology needs are met.
  11. Ensure the security and confidentiality of all company data and information.
  12. Assist with the procurement and inventory management of IT equipment and supplies.
  13. Communicate effectively with non-technical staff to explain technical concepts and solutions.
  14. Adhere to all company policies and procedures regarding technology usage and security.
  15. Continuously seek opportunities to improve and streamline IT processes and procedures.
Where is this job?
This job is located at Medford, OR, USA
Job Qualifications

  • Technical Knowledge And Experience: A Desktop Support Technician At State Of Oregon Should Possess A Strong Understanding Of Computer Hardware, Software, And Networking Systems. They Should Have Experience Troubleshooting And Resolving Technical Issues Related To Desktops, Laptops, Printers, And Other Peripherals.

  • Communication Skills: Strong Written And Verbal Communication Skills Are Essential For A Desktop Support Technician. They Will Be Required To Interact With Users Of Varying Technical Abilities And Must Be Able To Communicate Technical Information In A Clear And Concise Manner.

  • Problem-Solving Skills: The Ability To Analyze And Solve Complex Technical Issues Is A Key Qualification For This Role. A Desktop Support Technician Should Be Able To Think Critically And Apply Their Knowledge To Troubleshoot And Resolve Technical Problems.

  • Customer Service Orientation: The State Of Oregon Values Excellent Customer Service, And A Desktop Support Technician Should Be Able To Provide Friendly And Professional Assistance To Users. They Should Have The Ability To Handle Difficult Situations With Patience And Empathy.

  • Teamwork And Collaboration: A Desktop Support Technician Will Work Closely With Other It Professionals, Including Network Engineers, System Administrators, And Help Desk Staff. They Should Be Able To Collaborate Effectively With Team Members And Contribute To A Positive And Productive Work Environment.

Required Skills

  • Active Directory

  • customer service

  • Troubleshooting skills

  • Ticket management

  • Printer setup

  • Network configuration

  • Software Installation

  • Hardware Troubleshooting

  • Remote Support

  • System Maintenance

  • Operating System Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Desktop Support Technician in Medford, OR, USA is between $36,000 and $60,000 per year. This may vary depending on the specific company and level of experience of the individual.

Additional Information
State of Oregon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2025
Apply BeforeJuly 20th, 2025
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About State of Oregon

Oregon is a coastal U.S. state in the Pacific Northwest known for its diverse landscape of forests, mountains, farms and beaches. The city of Portland is famed for its quirky, avant-garde culture and is home to iconic coffee shops, boutiques, farm-to-table restaurants and microbreweries. Highlights include the Native American art in the Portland Art Museum, the Japanese Garden and the Lan Su Chinese Garden.

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