Help Desk Lead Worker

Are you a tech-savvy individual with a passion for customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you! The State of Minnesota is seeking a Help Desk Lead Worker to join our team and provide exceptional technical support to our employees. As the first point of contact for all IT-related inquiries, you will play a crucial role in maintaining the efficiency of our operations. We are looking for a highly motivated and organized individual with excellent communication skills and a strong technical background. If you are ready to take on a leadership role and make a difference in the lives of our employees, we encourage you to apply now!

1. Provide exceptional technical support to all employees of the State of Minnesota.
2. Serve as the first point of contact for all IT-related inquiries and issues.
3. Troubleshoot and resolve technical problems efficiently and effectively.
4. Train and mentor team members to ensure consistently high-quality support services.
5. Maintain and update knowledge base and documentation for commonly asked questions and issues.
6. Communicate with team members and management regarding technical issues, trends, and solutions.
7. Collaborate with other IT departments and teams to ensure seamless integration and resolution of issues.
8. Develop and implement procedures and protocols to improve efficiency and effectiveness of technical support.
9. Stay up-to-date with new technologies and advancements in order to provide the best support possible.
10. Provide excellent customer service and ensure timely and satisfactory resolution of all inquiries and issues.
11. Lead and manage the help desk team, including scheduling, performance evaluations, and goal setting.
12. Monitor and analyze help desk performance metrics and make recommendations for improvement.
13. Assist in the implementation and maintenance of IT systems and applications.
14. Act as a liaison between the help desk team and other departments to ensure open communication and collaboration.
15. Continuously evaluate and improve the overall help desk process to ensure maximum efficiency and customer satisfaction.

According to JobzMall, the average salary range for a Help Desk Lead Worker in St Paul, MN, USA is $48,000 to $60,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization hiring for the role.

Minnesota is a midwestern U.S. state bordering Canada and Lake Superior, the largest of the Great Lakes. The state contains more than 10,000 other lakes, including Lake Itasca, the Mississippi River’s primary source. The “Twin Cities” of Minneapolis and state capital Saint Paul are dense with cultural landmarks like the Science Museum of Minnesota and the Walker Art Center, a modern art museum.