Enterprise Service Desk Analyst

Are you a problem-solver with excellent communication skills and a passion for technology? The State of Minnesota is seeking a highly motivated Enterprise Service Desk Analyst to join our dynamic team. As an integral member of our organization, you will play a crucial role in providing technical support and troubleshooting to our statewide network of employees. This is an exciting opportunity for an individual with a strong customer service mindset and a desire to contribute to the success of a large-scale enterprise. Join us and be part of a diverse and collaborative work environment that values innovation, teamwork, and professional growth.

1. Provide technical support to employees across the state of Minnesota.
2. Troubleshoot and resolve hardware and software issues for end users.
3. Communicate effectively with users to gather relevant information and provide timely solutions.
4. Utilize problem-solving skills to identify and resolve complex technical issues.
5. Collaborate with team members to develop and implement efficient and effective solutions.
6. Document all support activities and maintain accurate records of reported issues.
7. Maintain a high level of customer satisfaction by providing prompt and courteous service.
8. Stay up-to-date with new technologies and industry developments to continuously improve support services.
9. Adhere to established processes and procedures for technical support and service desk operations.
10. Contribute to the development and maintenance of knowledge base articles and training materials.
11. Participate in team projects and initiatives to enhance service delivery and user experience.
12. Proactively identify areas for improvement and make recommendations for streamlining support processes.
13. Assist with training and onboarding of new team members.
14. Maintain confidentiality and security of sensitive information.
15. Collaborate with other departments and teams to troubleshoot and resolve cross-functional technical issues.

According to JobzMall, the average salary range for a Enterprise Service Desk Analyst in St Paul, MN, USA is between $50,000 and $70,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.

Minnesota is a midwestern U.S. state bordering Canada and Lake Superior, the largest of the Great Lakes. The state contains more than 10,000 other lakes, including Lake Itasca, the Mississippi River’s primary source. The “Twin Cities” of Minneapolis and state capital Saint Paul are dense with cultural landmarks like the Science Museum of Minnesota and the Walker Art Center, a modern art museum.