IT Support Analyst

Welcome to the State of Florida's IT Support team! We are seeking a skilled and dedicated IT Support Analyst to join our dynamic and fast-paced work environment. As a member of our team, you will be responsible for providing technical support and troubleshooting assistance to our employees and departments across the state. We are looking for someone with a strong technical background, excellent communication skills, and a passion for customer service. If you are a problem-solver and enjoy working in a collaborative team, we encourage you to apply for this exciting opportunity.

1. Provide technical support to employees and departments across the state of Florida.
2. Troubleshoot and resolve technical issues related to hardware, software, and network systems.
3. Collaborate with team members to identify and implement solutions to improve system performance and efficiency.
4. Communicate effectively with customers to understand and address their technical needs.
5. Maintain and update documentation related to technical support processes and procedures.
6. Monitor and respond to incoming support requests in a timely manner.
7. Escalate complex technical issues to appropriate team members or external vendors.
8. Proactively identify and address potential technical issues before they become larger problems.
9. Participate in team meetings and contribute ideas to improve IT support processes.
10. Stay up-to-date with the latest technology trends and advancements in order to provide the most effective support to customers.
11. Provide excellent customer service and maintain a professional attitude at all times.
12. Adhere to company policies and procedures, including security protocols.
13. Assist with onboarding and training of new team members.
14. Take ownership of assigned tasks and see them through to completion.
15. Continuously strive to improve and streamline IT support processes to increase efficiency and customer satisfaction.
16. Prioritize and manage multiple tasks efficiently in a fast-paced environment.
17. Collaborate with other departments and teams to resolve cross-functional technical issues.
18. Maintain confidentiality of sensitive information and adhere to data security protocols.
19. Participate in after-hours support and on-call rotations, as needed.
20. Provide regular reports and updates on support activities and metrics to management.

According to JobzMall, the average salary range for a IT Support Analyst in Tallahassee, FL, USA is $40,000 to $60,000 per year. This may vary depending on the specific job duties, experience level, and company. Some IT Support Analyst positions may offer bonuses, benefits, and other perks in addition to the base salary.

Florida is the southeasternmost U.S. state, with the Atlantic on one side and the Gulf of Mexico on the other. It has hundreds of miles of beaches. The city of Miami is known for its Latin-American cultural influences and notable arts scene, as well as its nightlife, especially in upscale South Beach. Orlando is famed for theme parks, including Walt Disney World.