State of Florida

Intake Coordinator

State of Florida

Miami, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the State of Florida, where we are dedicated to providing top-notch services to our residents. We are currently seeking a highly organized and detail-oriented individual to join our team as an Intake Coordinator. As an Intake Coordinator, you will play a crucial role in ensuring that our clients receive the assistance they need in a timely and efficient manner. If you have a passion for helping others and possess the necessary qualifications, we encourage you to apply for this rewarding position.

  1. Serve as the first point of contact for clients seeking assistance from the State of Florida.
  2. Provide excellent customer service by greeting and assisting clients in a friendly and professional manner.
  3. Conduct thorough and accurate intake assessments to determine the needs of clients.
  4. Collaborate with other departments and agencies to ensure clients receive appropriate services.
  5. Coordinate and schedule appointments for clients with various service providers.
  6. Maintain accurate and up-to-date records of client information and services provided.
  7. Follow established procedures and guidelines to ensure efficient and timely processing of client requests.
  8. Communicate effectively with clients, colleagues, and superiors to provide updates and address any concerns.
  9. Stay informed about the latest policies, procedures, and resources available to better assist clients.
  10. Identify and report any potential issues or problems in the intake process to improve overall efficiency.
  11. Uphold the values and mission of the State of Florida by treating all clients with respect, compassion, and dignity.
  12. Adhere to confidentiality and data protection policies to safeguard client information.
  13. Attend training and development programs to enhance skills and knowledge related to the role.
  14. Assist in developing and implementing strategies to improve the intake process and enhance client satisfaction.
  15. Perform other duties as assigned by the supervisor to support the overall goals and objectives of the organization.
Where is this job?
This job is located at Miami, FL, USA
Job Qualifications
  • Bachelor's Degree In Social Work, Psychology, Or A Related Field.

  • Minimum Of 2 Years Experience In Intake Coordination Or Case Management.

  • Knowledge Of State And Federal Laws Related To Social Services And Public Assistance Programs.

  • Excellent Communication And Interpersonal Skills, With The Ability To Build Rapport With Clients.

  • Proficiency In Computer Systems And Data Entry, With The Ability To Maintain Accurate Records And Documentation.

Required Skills
  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Record keeping

  • Case management

  • Organization

  • Problem-Solving

  • Resource Coordination

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Intake Coordinator in Miami, FL, USA is $33,000 - $54,000 per year. This may vary depending on the specific company, experience level, and education of the individual.

Additional Information
State of Florida is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 27th, 2025
Apply BeforeJune 9th, 2026
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About State of Florida

Florida is the southeasternmost U.S. state, with the Atlantic on one side and the Gulf of Mexico on the other. It has hundreds of miles of beaches. The city of Miami is known for its Latin-American cultural influences and notable arts scene, as well as its nightlife, especially in upscale South Beach. Orlando is famed for theme parks, including Walt Disney World.

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