
Employment Security Representative I
Welcome to the State of Florida Department of Economic Opportunity! We are currently seeking a highly motivated and detail-oriented individual to join our team as an Employment Security Representative I. In this role, you will have the opportunity to make a positive impact on the lives of Floridians by providing essential services to those in need of employment assistance. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for helping others. If you are looking for a rewarding career in public service, we encourage you to apply for this position.
- Provide exceptional customer service to clients seeking employment assistance.
- Conduct interviews and assess client needs to determine eligibility for unemployment benefits and other employment programs.
- Assist clients in creating and updating resumes, conducting job searches, and connecting with potential employers.
- Stay up-to-date on current employment laws and regulations to accurately advise clients.
- Maintain accurate and organized client records and documentation.
- Collaborate with other team members and departments to ensure timely and efficient services for clients.
- Continuously seek ways to improve processes and procedures to better serve clients.
- Educate clients on available resources and programs to support their job search and career development.
- Respond to inquiries from clients and the public via phone, email, and in-person.
- Adhere to confidentiality and ethical standards in handling sensitive client information.
- Assist with data entry and reporting as needed.
- Attend trainings and meetings to stay informed on job-related updates and changes.
- Represent the department and its services in a professional and positive manner to the public.
- Follow department policies and procedures in all job duties.
- Other duties as assigned by supervisor.
High School Diploma Or Equivalent: A Minimum Educational Requirement For The Employment Security Representative I Position Is A High School Diploma Or Equivalent.
Knowledge Of Employment Laws And Regulations: The Ideal Candidate Should Have A Good Understanding Of State And Federal Employment Laws And Regulations, Including The Florida Unemployment Compensation Law.
Customer Service Skills: The Job Of An Employment Security Representative I Requires Daily Interaction With The Public, Including Assisting Individuals With Their Unemployment Claims. Therefore, Strong Customer Service Skills Are Essential For This Role.
Analytical And Problem-Solving Skills: The Ability To Analyze Information, Identify Issues, And Provide Effective Solutions Is Crucial For An Employment Security Representative I. This Includes The Ability To Interpret Complex Laws And Regulations And Make Decisions Accordingly.
Computer Literacy: The State Of Florida Utilizes Various Computer Programs And Systems For Processing Unemployment Claims. Proficiency In Microsoft Office And Other Relevant Software Is Necessary For The Role Of An Employment Security Representative I.
Documentation
Data Entry
Communication
Time Management
Multitasking
customer service
Analytical Thinking
Case management
Teamwork
Problem-Solving
Interviewing
Resourcefulness
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Employment Security Representative I in Clewiston, FL 33440, USA is $36,000 - $45,000 per year. This may vary depending on factors such as experience, education, and job responsibilities.
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Florida is the southeasternmost U.S. state, with the Atlantic on one side and the Gulf of Mexico on the other. It has hundreds of miles of beaches. The city of Miami is known for its Latin-American cultural influences and notable arts scene, as well as its nightlife, especially in upscale South Beach. Orlando is famed for theme parks, including Walt Disney World.

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