Customer Service Representative
This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Interviewing customers in person and/or over the telephone
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Experience processing information using a computer system
Experience communicating with others to gather information
Experience conducting research and analyzing information to make decisions
Child Support experience preferred
MS Word
Customer Service skills
Documentation skills
MS Excel skills
Great time management
Verbal communication
Prioritizing skills
written communication
Organizational skills
Adaptability
Problem-Solving
Attention to detail and accuracy
Multi-tasking
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Florida is the southeasternmost U.S. state, with the Atlantic on one side and the Gulf of Mexico on the other. It has hundreds of miles of beaches. The city of Miami is known for its Latin-American cultural influences and notable arts scene, as well as its nightlife, especially in upscale South Beach. Orlando is famed for theme parks, including Walt Disney World.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started