Information Technology Technician I

Welcome to the State of Connecticut's IT team! We are currently seeking a highly skilled and motivated Information Technology Technician I to join our dynamic and innovative department. As an IT Technician, you will play a crucial role in supporting the technical needs of our statewide agencies and departments. If you have a passion for technology and a strong desire to make a positive impact through your work, we encourage you to apply. Join us in our mission to provide cutting-edge technology solutions and services to support the state's operations.

1. Provide technical support to statewide agencies and departments by troubleshooting and resolving hardware, software, and network issues in a timely manner.
2. Install, configure, and maintain computer systems, software, and peripherals for all state agencies and departments.
3. Monitor and maintain IT systems and equipment to ensure optimal performance and functionality.
4. Collaborate with team members to identify and implement new technology solutions to improve efficiency and productivity.
5. Assist with the development and maintenance of IT policies, procedures, and standards.
6. Train and educate end-users on new software and technology to enhance their understanding and usage.
7. Maintain accurate records of all IT equipment, software licenses, and maintenance agreements.
8. Stay up-to-date with the latest technology trends and developments to make recommendations for improving the state's IT infrastructure.
9. Communicate with vendors and service providers to resolve technical issues and ensure timely delivery of services.
10. Collaborate with other IT team members to plan and execute IT projects and initiatives.
11. Provide outstanding customer service to all end-users and ensure their technical needs are met.
12. Adhere to security protocols and maintain the confidentiality of sensitive information.
13. Troubleshoot and resolve technical issues remotely or on-site, depending on the situation.
14. Continuously improve technical skills and knowledge through training and self-study to stay updated with emerging technologies.

According to JobzMall, the average salary range for a Information Technology Technician I in Connecticut, USA is $43,000 - $62,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

Connecticut is a U.S. state in southern New England that has a mix of coastal cities and rural areas dotted with small towns. Mystic is famed for its Seaport museum filled with centuries-old ships, and the beluga whale exhibits at Mystic Aquarium. On Long Island Sound, the city of New Haven is known as the home of Yale University and its acclaimed Peabody Museum of Natural History.