Communications Operator

Join our team as a Communications Operator at State of California and play a vital role in ensuring the safety and well-being of our communities. As a Communications Operator, you will be responsible for receiving and dispatching emergency and non-emergency calls, providing critical information to first responders, and maintaining accurate records. We are seeking individuals with excellent communication skills, quick thinking abilities, and a strong sense of responsibility. If you are passionate about serving your community and thrive in high-pressure situations, we encourage you to apply for this rewarding position.

1. Receive and dispatch emergency and non-emergency calls in a timely and efficient manner.
2. Provide critical information to first responders, including police, fire, and medical personnel.
3. Maintain accurate and detailed records of all calls and dispatches.
4. Monitor and operate various communication equipment, including radio, telephone, and computer systems.
5. Remain calm and professional while handling high-pressure and potentially stressful situations.
6. Demonstrate excellent communication skills, both verbal and written, to effectively communicate with callers and first responders.
7. Follow established protocols and procedures to ensure the safety and well-being of the community.
8. Collaborate with other team members to coordinate and prioritize responses to emergency situations.
9. Stay up-to-date on department policies, procedures, and regulations.
10. Provide exceptional customer service to all callers and maintain a positive and helpful attitude at all times.
11. Adhere to confidentiality guidelines to protect sensitive information.
12. Work under the direction of a supervisor and follow all instructions.
13. Take responsibility for personal and professional development, attending training sessions as required.
14. Remain alert and attentive during shifts, and report any issues or concerns to supervisors.
15. Exhibit a strong sense of responsibility towards the safety and well-being of the community.
16. Maintain a clean and organized work area.
17. Troubleshoot equipment issues and notify appropriate personnel for repairs.
18. Adhere to strict confidentiality and security guidelines to protect sensitive information.
19. Keep accurate records of daily activities and incidents.
20. Perform other duties as assigned by supervisors.

According to JobzMall, the average salary range for a Communications Operator in Sacramento, CA, USA is between $40,000 and $55,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

California, a western U.S. state, stretches from the Mexican border along the Pacific for nearly 900 miles. Its terrain includes cliff-lined beaches, redwood forest, the Sierra Nevada Mountains, Central Valley farmland and the Mojave Desert. The city of Los Angeles is the seat of the Hollywood entertainment industry. Hilly San Francisco is known for the Golden Gate Bridge, Alcatraz Island and cable cars.