Business Application Support Manager

Welcome to the State of California's Business Application Support team! We are seeking a talented and experienced individual to join us as our Business Application Support Manager. In this role, you will lead a team responsible for providing technical support and guidance for various business applications used throughout the state. We are looking for a detail-oriented and customer-focused individual who is passionate about ensuring the smooth operation of critical business systems. If you have a strong background in application support and management, and are looking for a challenging and rewarding career, we encourage you to apply. Join us and make a difference in the daily operations of the state.

1. Lead a team of technical support specialists and provide guidance and direction to ensure efficient and effective support for business applications used throughout the state.
2. Develop and implement policies, procedures, and best practices for application support, maintenance, and troubleshooting.
3. Monitor and evaluate the performance of the team, ensuring timely resolution of issues and adherence to service level agreements.
4. Collaborate with other departments and stakeholders to identify and prioritize business application needs and requirements.
5. Conduct regular training and development sessions for team members to enhance their technical skills and knowledge.
6. Analyze and report on application performance metrics, identifying areas for improvement and implementing solutions to enhance system efficiency.
7. Serve as the main point of contact for escalated issues and provide timely and effective resolution to ensure minimal disruption to business operations.
8. Stay up-to-date with industry trends, new technologies, and advancements in business applications, and make recommendations for improvements and updates to current systems.
9. Develop and maintain relationships with vendors and external partners to ensure timely and effective support for business applications.
10. Act as a liaison between the business users and the IT department, ensuring clear communication and understanding of application needs and requirements.
11. Foster a positive and collaborative work environment within the team, promoting teamwork, open communication, and a customer-centric approach.
12. Take ownership of critical incidents and coordinate with cross-functional teams to ensure timely and effective resolution.
13. Ensure compliance with all relevant data privacy and security regulations and policies in the management of business applications.

According to JobzMall, the average salary range for a Business Application Support Manager in Sacramento, CA, USA is approximately $90,000-$120,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Some companies may offer higher salaries or additional benefits such as bonuses, stock options, and healthcare. It is important to research the specific company and job description to get a more accurate salary estimate.

California, a western U.S. state, stretches from the Mexican border along the Pacific for nearly 900 miles. Its terrain includes cliff-lined beaches, redwood forest, the Sierra Nevada Mountains, Central Valley farmland and the Mojave Desert. The city of Los Angeles is the seat of the Hollywood entertainment industry. Hilly San Francisco is known for the Golden Gate Bridge, Alcatraz Island and cable cars.