Welcome to Starbucks, the world-renowned coffee company known for its quality products, exceptional customer service, and commitment to community. We are currently seeking a highly motivated and experienced Operations Lead to join our team. As an Operations Lead at Starbucks, you will play a crucial role in ensuring the smooth and efficient functioning of our stores. We are looking for a dynamic individual who is passionate about delivering an exceptional customer experience and has a strong understanding of operations management. If you thrive in a fast-paced environment and have a passion for coffee, then we want to hear from you!
- Oversee daily operations of the store, including opening and closing procedures, inventory management, and cash handling.
- Train and supervise a team of baristas, ensuring they adhere to company standards and provide exceptional customer service.
- Monitor and maintain product quality, ensuring that all items are prepared according to company recipes and standards.
- Create and maintain employee schedules to ensure adequate staffing levels and coverage during peak hours.
- Implement and enforce company policies and procedures, including food safety and sanitation guidelines.
- Collaborate with other store leaders to plan and execute promotions, events, and other initiatives to drive sales and enhance the customer experience.
- Conduct regular audits to ensure compliance with company standards and identify areas for improvement.
- Manage inventory levels and place orders for supplies as needed, maintaining accurate records and controlling costs.
- Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
- Continuously monitor and analyze store performance, making recommendations for improvements to increase efficiency and profitability.
- Stay informed about industry trends and competition, and make recommendations for how to maintain a competitive edge.
- Foster a positive and inclusive work environment, promoting teamwork and providing ongoing support and development for team members.
Strong Leadership Skills: The Operations Lead Should Have Excellent Leadership Abilities To Effectively Manage And Guide A Team Of Employees In A Fast-Paced Environment.
Experience In Retail Or Hospitality Industry: A Minimum Of 2-3 Years Of Experience In The Retail Or Hospitality Industry Is Preferred For This Role. This Experience Should Include Managing Teams, Handling Customer Service Issues, And Ensuring Operational Efficiency.
Excellent Communication Skills: The Operations Lead Should Be A Strong Communicator And Have The Ability To Effectively Communicate With Team Members, Customers, And Upper Management.
Time Management And Organizational Skills: With The Fast-Paced Nature Of The Job, The Operations Lead Should Have Excellent Time Management And Organizational Skills To Ensure Tasks Are Completed Efficiently And On Time.
Knowledge Of Starbucks Standards And Procedures: The Operations Lead Should Have A Thorough Understanding Of Starbucks Standards And Procedures To Maintain Consistent Quality And Ensure Compliance With Company Policies. This Includes Knowledge Of Store Operations, Food And Beverage Preparation, And Safety And Sanitation Guidelines.
Budgeting
Communication
Time Management
Team Management
Inventory Control
customer service
Supply Chain
Quality Control
Training and Development
Problem-Solving
Multi-tasking
Process
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Operations Lead in New Braunfels, TX, USA is between $50,000 to $70,000 per year. This can vary depending on the specific company, job responsibilities, and level of experience. Some companies may offer additional benefits such as bonuses, commission, and healthcare benefits.
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Starbucks Corporation is an American coffee company and coffeehouse chain. Starbucks Corp. engages in the manufacture and sale of coffee and tea. It operates through the following segments: Americas; Europe, Middle East, and Africa; China/Asia Pacific; and Channel Development. Its brand portfolio includes Starbucks Coffee, Seattle's Best Coffee, Tazo Tea, Evolution Fresh, La Boulange, and Torrefazione Italia Coffee.
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