Starbucks

Operations Lead

Starbucks

Scottsdale, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Starbucks, where we are passionate about crafting the perfect cup of coffee and creating a unique and memorable experience for our customers. As an Operations Lead, you will play a critical role in ensuring the smooth and efficient operation of our stores. We are looking for a motivated and experienced individual who is committed to upholding our high standards and driving success in our stores. If you are a natural leader with a strong understanding of operations and a passion for delivering exceptional customer service, we would love to have you on our team.

  1. Oversee daily operations: As an Operations Lead, you will be responsible for overseeing the daily operations of our Starbucks stores. This includes ensuring that all store processes and procedures are followed, and that the store is running efficiently.
  2. Train and supervise team members: You will be responsible for training and supervising team members to ensure they are equipped with the necessary skills and knowledge to perform their duties effectively. This includes providing ongoing coaching and feedback to help team members reach their full potential.
  3. Maintain high standards: As an Operations Lead, you will be expected to maintain the high standards that Starbucks is known for. This includes ensuring that the store is clean, well-stocked, and that all products meet our quality standards.
  4. Monitor inventory and supply levels: You will be responsible for monitoring inventory and supply levels to ensure that the store has enough stock to meet customer demand. This includes placing orders and coordinating deliveries as needed.
  5. Handle customer complaints and issues: As a representative of Starbucks, you will be responsible for handling any customer complaints or issues that may arise. This includes resolving conflicts and ensuring that all customers have a positive experience.
  6. Implement new initiatives: You will be expected to keep up-to-date with company policies and procedures, and be ready to implement any new initiatives or changes in operations as directed by upper management.
  7. Ensure compliance with safety and health regulations: As an Operations Lead, you will be accountable for ensuring that all safety and health regulations are being followed in the store. This includes conducting regular safety audits and addressing any issues that may arise.
  8. Monitor and analyze store performance: You will be responsible for monitoring and analyzing store performance, including sales, customer satisfaction, and employee productivity. This will help identify areas for improvement and drive the success of the store.
  9. Foster a positive work environment: As a leader, you will be responsible for creating a positive and inclusive work environment for all team members. This includes promoting teamwork, recognizing and rewarding achievements
Where is this job?
This job is located at Scottsdale, AZ, USA
Job Qualifications
  • Strong Leadership Skills: As An Operations Lead At Starbucks, You Will Be Responsible For Managing A Team And Ensuring That All Operations Run Smoothly. Therefore, It Is Important To Have Strong Leadership Skills To Motivate And Guide Your Team Towards Achieving Company Goals.

  • Experience In Retail Or Hospitality Industry: With Starbucks Being A Retail And Hospitality Company, It Is Essential For An Operations Lead To Have Previous Experience In This Industry. This Will Provide A Strong Understanding Of Customer Service, Sales, And Inventory Management.

  • Excellent Communication Skills: Communication Is Crucial In Any Role, But As An Operations Lead, You Will Be Responsible For Communicating With Various Teams, Including Store Managers, Corporate Office, And Suppliers. Therefore, Possessing Excellent Verbal And Written Communication Skills Is Essential.

  • Analytical And Problem-Solving Abilities: The Role Of An Operations Lead Requires A Strong Ability To Analyze Data, Identify Trends, And Make Informed Decisions To Improve Operations. Additionally, The Ability To Quickly And Effectively Solve Problems Is Necessary To Maintain Smooth Operations.

  • Knowledge Of Starbucks Standards And Procedures: It Is Important For An Operations Lead At Starbucks To Have A Thorough Understanding Of The Company's Standards And Procedures. This Includes Knowledge Of Food And Beverage Preparation, Store Layout, And Customer Service Standards To Ensure Consistency Across All Locations.

Required Skills
  • Budgeting

  • Process Improvement

  • Communication

  • Time Management

  • Team Management

  • Problem Solving

  • Leadership

  • Inventory Control

  • customer service

  • Quality Control

  • Organization

  • Training and Development

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Operations Lead in Scottsdale, AZ, USA is $60,000-$90,000 per year. However, this can vary depending on the company, industry, and individual experience and qualifications. Some companies may offer higher salaries for this position, while others may offer lower salaries. Additionally, factors such as cost of living in the area and job market conditions can also affect salary ranges. It is best to research specific companies and job listings to get a more accurate understanding of the salary range for an Operations Lead in Scottsdale, AZ.

Additional Information
Starbucks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 8th, 2024
Apply BeforeOctober 17th, 2025
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About Starbucks

Starbucks Corporation is an American coffee company and coffeehouse chain. Starbucks Corp. engages in the manufacture and sale of coffee and tea. It operates through the following segments: Americas; Europe, Middle East, and Africa; China/Asia Pacific; and Channel Development. Its brand portfolio includes Starbucks Coffee, Seattle's Best Coffee, Tazo Tea, Evolution Fresh, La Boulange, and Torrefazione Italia Coffee.

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