Welcome to the world of Starbucks, where we strive to provide our customers with the best coffee experience possible. We are currently seeking a dedicated and motivated Operations Lead to join our team and help us achieve our goals. As an Operations Lead, you will play a crucial role in overseeing the daily operations of our stores, ensuring that our high standards of quality and service are consistently met. If you are a natural leader with a passion for excellence, we invite you to apply for this exciting opportunity.
- Oversee daily operations of multiple Starbucks stores, ensuring efficiency and productivity.
- Train and mentor store managers and staff to uphold company standards and deliver exceptional customer service.
- Monitor inventory levels and ensure timely restocking to avoid any stock shortages.
- Collaborate with the supply chain team to ensure timely and accurate delivery of products.
- Ensure compliance with company policies, procedures, and safety standards at all times.
- Conduct regular store audits to evaluate and improve store performance.
- Address and resolve any customer complaints or issues promptly and professionally.
- Develop and implement strategies to increase sales and improve overall store performance.
- Analyze sales data and trends to make informed decisions and adjustments to operations.
- Communicate effectively with upper management to report on store performance and make recommendations for improvement.
- Maintain and update store procedures and manuals to reflect current practices and policies.
- Create and maintain a positive and inclusive work environment for all employees.
- Stay updated on industry trends and advancements to continuously improve operations.
- Work closely with the marketing team to ensure promotional and seasonal campaigns are executed effectively at the store level.
- Attend meetings and trainings as required by the company.
Experience In Operations Management: The Operations Lead Should Have At Least 3-5 Years Of Experience In A Leadership Role, Preferably In A Retail Or Food Service Industry. They Should Have A Strong Understanding Of Operations Management Principles And Strategies.
Excellent Communication Skills: The Operations Lead Must Possess Excellent Verbal And Written Communication Skills. They Should Be Able To Effectively Communicate With Team Members, Upper Management, And Customers.
Strong Leadership Skills: The Operations Lead Should Have Proven Experience In Leading And Motivating A Team. They Should Be Able To Delegate Tasks, Provide Clear Direction, And Inspire Their Team To Achieve Goals.
Knowledge Of Starbucks Standards And Procedures: The Operations Lead Should Have A Thorough Understanding Of Starbucks Standards And Procedures. This Includes Knowledge Of Product Quality, Store Cleanliness, Customer Service, And Safety Protocols.
Problem Solving And Decision Making Abilities: The Operations Lead Should Be Able To Think Critically And Make Decisions Quickly In A Fast-Paced Environment. They Should Also Have Strong Problem-Solving Skills And Be Able To Handle Unexpected Situations With Ease.
Process Improvement
Communication Skills
Inventory Management
Time Management
Team Management
Leadership
customer service
Quality Control
Problem-Solving
Multi-tasking
Decision-Making
Resource allocation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Operations Lead in Seattle, WA, USA is between $82,000 and $132,000 per year. This range can vary depending on the specific company, industry, and level of experience of the individual.
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Starbucks Corporation is an American coffee company and coffeehouse chain. Starbucks Corp. engages in the manufacture and sale of coffee and tea. It operates through the following segments: Americas; Europe, Middle East, and Africa; China/Asia Pacific; and Channel Development. Its brand portfolio includes Starbucks Coffee, Seattle's Best Coffee, Tazo Tea, Evolution Fresh, La Boulange, and Torrefazione Italia Coffee.
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