Sony

Technical Support Engineer

Sony
13450 Sunrise Valley Dr, Herndon, VA 20171, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Sony is seeking a Technical Support Engineer to join our Customer Success team. As a Technical Support Engineer, you will be responsible for helping customers across the media and entertainment, sports and gaming landscape get the most out of Sony’s Ci Media Cloud SaaS. Provide insight/technical expertise on media workflows (transcoding, file transfers, etc.). Educate customers on how to leverage Ci to achieve their objectives. Build & support reference code examples for customers using Ci’s REST API. Provision and help configure reference software utility applications. Use Ci’s REST API’s for custom needs. Log issues in help desk and communicate with customers from initial response through to resolution.

Where is this job?
This job is located at 13450 Sunrise Valley Dr, Herndon, VA 20171, USA
Job Qualifications

  • 2+ years experience in a technical support role, preferably supporting web applications

  • 2+ years experience with one or more programming languages

  • Customer Service operations or Quality Assurance, specifically in support of a public facing SaaS experience and product offerings

  • Familiarity with media file formats, Video/Audio codecs, transcoding and technical delivery of streaming media

  • Some system administration skills in various operating systems (Windows, Mac, Linux)

Required Skills

  • HTML5

  • CSS

  • Splunk

  • Webkit

  • Technical Project Management

  • Time Management Skills

  • Log querying and analysis

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • flexibility

  • Problem-solving and resourcefulness

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in 13450 Sunrise Valley Dr, Herndon, VA 20171, USA is $59,852 - $70,511 per year. This salary range is based on the current market trend for the job.

Additional Information
Sony is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 15th, 2022
Apply BeforeJuly 20th, 2025
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About Sony

Sony Corp. engages in the development, design, manufacture, and sale of electronic equipment, instruments, devices, game consoles, and software for consumers, professionals, and industrial markets. Its operations are carried out through the following segments: Mobile Communications; Game and Network Services; Imaging Products and Solutions; Home Entertainment and Sound; Devices; Pictures; Music, and Financial Services.

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