Senior, Desktop Support Specialist

Welcome to the exciting world of Sony, where innovation and cutting-edge technology come together to create unforgettable experiences. We are currently seeking a Senior Desktop Support Specialist to join our dynamic team and provide exceptional technical support to our employees. As a Senior Desktop Support Specialist, you will play a crucial role in ensuring the smooth operation of our desktop systems, collaborating with various departments to troubleshoot and resolve technical issues. To excel in this role, you must possess strong technical skills, excellent communication and problem-solving abilities, and a passion for providing top-notch customer service. If you are a driven and experienced desktop support professional looking for a new challenge, we would love to hear from you. Join us at Sony and be a part of shaping the future of technology.

• Provide excellent technical support to all employees, ensuring that their desktop systems are running smoothly and efficiently.
• Collaborate with various departments to troubleshoot and resolve technical issues in a timely manner.
• Stay up-to-date on the latest technology and industry trends to continuously improve the desktop support services provided.
• Utilize strong technical skills and problem-solving abilities to quickly identify and resolve complex technical issues.
• Communicate effectively with employees at all levels, providing clear and concise instructions and solutions to technical problems.
• Maintain accurate documentation of all technical support activities, including troubleshooting steps and resolutions.
• Participate in the development and implementation of new desktop support processes and procedures.
• Train and mentor junior desktop support specialists to ensure the team is equipped with the necessary skills and knowledge to provide exceptional support.
• Continuously strive to provide top-notch customer service, going above and beyond to exceed employee expectations.
• Take ownership of technical issues and see them through to resolution, escalating to appropriate teams or management when necessary.
• Act as a subject matter expert for all desktop support related matters and provide guidance to other team members.
• Proactively monitor and maintain desktop systems to prevent technical issues and ensure maximum uptime.
• Represent Sony in a professional and positive manner, embodying our values of innovation, excellence, and customer satisfaction.

According to JobzMall, the average salary range for a Senior, Desktop Support Specialist in Culver City, CA, USA is $60,000 - $90,000 per year. This range may vary depending on factors such as experience, skills, and the specific company or organization the individual works for.

Sony Corp. engages in the development, design, manufacture, and sale of electronic equipment, instruments, devices, game consoles, and software for consumers, professionals, and industrial markets. Its operations are carried out through the following segments: Mobile Communications; Game and Network Services; Imaging Products and Solutions; Home Entertainment and Sound; Devices; Pictures; Music, and Financial Services.