Manager, End User Desktop Support

Establish, monitor and improve end-user support procedures and service levels Provide exceptional customer service by resolving and debugging Executive stakeholders’ problems. Work with End User Productivity team to test imaging deployment on new PC models/OS upgrade. Work with IT Security to test their new security models and rollout procedures. Provide technical assistance and resolution to software and hardware issues as necessary. Ensure that Internet security software is updated and running properly. Identify opportunities to improve & enhance speed of service and provide ideas for resolution. Maintain computer equipment (SharePoint Inventory) and software to ensure secure and efficient operations. Test and implement new software programs, O365, Azure setups and support. Troubleshoot, install and configure of desktops, laptops and mobile devices to support WFH environment. Knowledge of Microsoft Intune.

According to JobzMall, the average salary range for a Manager, End User Desktop Support in 10075 Barnes Canyon Rd, San Diego, CA 92121, USA is between $62,500 and $77,500 per year. This range may vary depending on the experience and qualifications of the individual.

Sony Corp. engages in the development, design, manufacture, and sale of electronic equipment, instruments, devices, game consoles, and software for consumers, professionals, and industrial markets. Its operations are carried out through the following segments: Mobile Communications; Game and Network Services; Imaging Products and Solutions; Home Entertainment and Sound; Devices; Pictures; Music, and Financial Services.