Support Associate

We are looking for a motivated and customer-focused Support Associate to join our team at Soma Intimates. The ideal candidate will be an excellent communicator, organized, and committed to delivering outstanding customer service.The Support Associate will be responsible for providing assistance to customers through phone, email, and chat. They will also be responsible for providing general administrative and organizational tasks to ensure the smooth operation of our customer service department.Qualified applicants should have prior customer service or administrative experience, a strong work ethic, and be able to multitask in a fast-paced environment. Experience with e-commerce platforms, Microsoft Office, and Salesforce is a plus.We are looking for an individual who is passionate about delivering exceptional customer service and can help us create a positive and memorable experience for each and every customer. If you feel like this opportunity is right for you, we’d love to hear from you!

Responsibilities:

1. Answer customer inquiries via phone, email, and chat in a timely manner.
2. Follow up with customers to ensure their satisfaction with our services.
3. Provide general administrative and organizational tasks to ensure the smooth operation of the customer service department.
4. Resolve customer issues efficiently and effectively.
5. Analyze customer feedback and suggest ways to improve customer service.
6. Monitor customer service metrics to identify areas for improvement.
7. Keep up to date on product information and communicate updates to customers.
8. Utilize e-commerce platforms, Microsoft Office, and Salesforce.
9. Maintain customer records in a secure and organized manner.
10. Develop and implement customer service policies and procedures.

According to JobzMall, the average salary range for a Support Associate in Littleton, CO, USA is between $27,719 and $48,711. The median salary for this position is reported to be $35,266 per year.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.