Support Associate

At Soma Intimates, we are looking for a Support Associate who is passionate about customer service and enjoys creating a positive customer experience. We are looking for an individual who is driven to ensure the satisfaction of each and every customer. The ideal candidate will have excellent communication and problem-solving skills, a strong attention to detail, and the ability to work in a fast-paced environment. The Support Associate should be able to think quickly and make decisions on the spot, while also being able to manage multiple tasks. They should also have a positive attitude and a strong commitment to providing excellent customer service. We seek an individual who can work as part of a team and take initiative to help ensure our customers have an outstanding experience. If you are the kind of person who takes pride in their work and is eager to make a difference, we would love to hear from you.

Responsibilities:

1. Greet customers and provide them with exceptional customer service.
2. Respond to customer inquiries and resolve their issues in a timely manner.
3. Assist in problem solving and offer creative solutions to customer inquiries.
4. Provide accurate and up-to-date information on products and services.
5. Process orders and transactions accurately and efficiently.
6. Monitor customer service levels and suggest improvements when necessary.
7. Maintain a working knowledge of products, services, and promotions.
8. Handle customer complaints and escalate them to the appropriate team when necessary.
9. Maintain a positive attitude and professional demeanor.
10. Work as part of a team to ensure customer satisfaction.

According to JobzMall, the average salary range for a Support Associate in Lubbock, TX, USA is between $29,200 and $45,000. The exact salary will depend on the individual's experience, education, and other factors.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.