Support Associate

Do you have a passion for providing exceptional customer service? Are you looking for an opportunity to use your creative problem solving skills? We have an opening for a Support Associate at Soma Intimates!The Support Associate is an integral part of the customer service and sales team. You will be responsible for providing a positive customer experience by responding to customer inquiries, resolving customer issues, and delivering exceptional customer service.We are looking for an individual who is passionate about customer satisfaction and has excellent communication and problem-solving skills. You must have a customer-focused approach and be able to work both independently and collaboratively. The ideal candidate will have experience in customer service and sales, a strong understanding of customer service principles, and the ability to multitask and prioritize.Are you the right person for the job? If so, we look forward to hearing from you.

Responsibilities of a Support Associate at Soma Intimates:

1. Respond to customer inquiries in a timely and professional manner.
2. Resolve customer issues and complaints in order to ensure customer satisfaction.
3. Deliver exceptional customer service by understanding customer needs and providing appropriate solutions.
4. Utilize problem-solving skills to identify customer needs and provide creative solutions.
5. Maintain a customer-focused approach to ensure customer satisfaction.
6. Work both independently and collaboratively to achieve customer service goals.
7. Demonstrate a strong understanding of customer service principles.
8. Multi-task and prioritize customer service tasks to meet deadlines.
9. Remain up-to-date on product knowledge and customer service trends.
10. Contribute to the sales team by providing customer service support.

According to JobzMall, the average salary range for a Support Associate in Bakersfield, CA, USA is $30,000 to $60,000 per year. This range can vary depending on the individual's qualifications, experience, and job responsibilities.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.