Support Associate

We’re looking for an enthusiastic, customer-focused Support Associate to join our team at Soma Intimates! Our ideal candidate should be committed to providing exceptional customer service, have a passion for fashion, and have the ability to think on their feet.To be successful in this role, you should have excellent communication skills, be comfortable with multitasking, and have a knack for problem-solving. You should also have a thorough knowledge of our products and services as well as the ability to stay calm under pressure. Previous experience in a customer-oriented role is an advantage.If you’re looking to join a team of passionate individuals and make a real impact on our customers’ satisfaction, please apply today!

Responsibilities:

1. Provide high-quality customer service and build customer loyalty and satisfaction.
2. Demonstrate excellent communication skills and the ability to stay calm under pressure.
3. Actively listen to customer inquiries and be able to think on their feet to provide solutions.
4. Demonstrate multitasking capabilities by managing multiple customer inquiries at once.
5. Have a thorough understanding of Soma Intimates’ products and services.
6. Respond to customer inquiries via phone, email, and other communication channels.
7. Anticipate customer needs and proactively suggest solutions.
8. Assist customers with product and service selection.
9. Assess customer feedback and provide suggestions for improving customer experience.
10. Maintain accurate records of customer interactions and transactions.

According to JobzMall, the average salary range for a Support Associate in Phoenix, AZ, USA is $17.00 to $20.00 per hour. This range can vary depending on the amount of experience, qualifications, and the specific employer.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.