Support Associate

We are looking for an organized, customer-focused individual to join our team as a Support Associate at Soma Intimates. Our ideal candidate should possess excellent customer service and problem-solving skills in order to provide timely and accurate resolutions to our valued customers. As a Support Associate, you will be responsible for answering customer inquiries, providing support and guidance, and troubleshooting customer issues. If you have a passion for helping others, we would love to hear from you!To be successful in this role, you should have excellent communication and interpersonal skills. You should be able to effectively manage customer interactions and prioritize tasks. Additionally, you should have a minimum of 1 year of customer service experience and be comfortable working in a fast-paced environment. If you think you have what it takes to be a Support Associate at Soma Intimates, please apply now!

Responsibilities:

1. Respond to customer inquiries, providing support and guidance in a timely and accurate manner
2. Troubleshoot customer issues and provide solutions
3. Maintain a positive and professional attitude towards customers
4. Prioritize customer service tasks effectively
5. Remain up-to-date with product information, changes, and updates
6. Work collaboratively with other departments to ensure customer satisfaction
7. Follow company policies and procedures
8. Adhere to customer service standards
9. Utilize customer service software and tools to assist customers
10. Proactively assess customer needs and provide solutions

According to JobzMall, the average salary range for a Support Associate in Austin, TX, USA is between $33,000 and $41,000 per year. This range can vary depending on the experience and qualifications of the individual.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.