Support Associate

Welcome to Soma Intimates, where we believe that every woman deserves to feel confident and comfortable in her own skin. As a Support Associate, you will play a vital role in ensuring that our customers have a positive and enjoyable shopping experience. Our team is seeking a friendly and enthusiastic individual who is passionate about delivering exceptional customer service. If you have a keen eye for detail, excellent communication skills, and a positive attitude, we would love to have you join our team.

1. Greet and welcome customers as they enter the store, creating a warm and inviting atmosphere.
2. Provide excellent customer service by attending to customers' needs and inquiries with a positive and helpful attitude.
3. Assist customers in finding the perfect products that align with their preferences and needs.
4. Maintain a clean and organized store environment to enhance the shopping experience for customers.
5. Process transactions accurately and efficiently while adhering to company policies and procedures.
6. Educate customers on product features, benefits, and promotions to drive sales and increase customer satisfaction.
7. Monitor inventory levels and assist with restocking and merchandising products on the sales floor.
8. Collaborate with team members to ensure a smooth and efficient operation of the store.
9. Handle customer complaints and concerns in a professional and timely manner, escalating issues to the appropriate party if needed.
10. Continuously strive to meet and exceed sales goals and targets set by the company.
11. Stay up-to-date on product knowledge and company policies to provide accurate and helpful information to customers.
12. Adhere to all safety and security protocols to ensure a safe and secure shopping environment for customers and team members.
13. Attend training sessions and meetings to enhance product knowledge and improve customer service skills.
14. Demonstrate a high level of professionalism and represent the Soma Intimates brand positively at all times.

According to JobzMall, the average salary range for a Support Associate in Akron, OH, USA is $30,000-$40,000 per year. However, this may vary depending on the specific company, industry, and individual qualifications and experience. Some Support Associates may earn higher salaries if they have specialized skills or work in a high-demand industry. Additionally, factors such as location, benefits, and bonuses may also impact the overall salary.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.