Support Associate

Are you a passionate and customer-oriented individual looking for a fulfilling career in the retail industry? Look no further! Soma Intimates is seeking a dedicated Support Associate to join our team and provide exceptional support to our customers. As a Support Associate, you will play a vital role in creating a positive shopping experience for our customers. We are seeking candidates with excellent communication skills, a strong attention to detail, and a passion for delivering top-notch customer service. If you have a friendly personality and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer support by greeting customers, answering their questions, and addressing any concerns in a timely and friendly manner.
2. Maintain a thorough knowledge of the products and services offered by Soma Intimates in order to assist customers with their purchasing decisions.
3. Act as a brand ambassador by promoting our products and services to customers and ensuring they have a positive shopping experience.
4. Process customer transactions accurately and efficiently, including handling cash, credit, and gift card payments.
5. Assist with inventory management by restocking merchandise, organizing displays, and monitoring stock levels.
6. Collaborate with the sales team to meet and exceed sales goals, providing support to achieve department and company objectives.
7. Maintain a clean and organized store environment to ensure a pleasant shopping experience for customers.
8. Proactively identify and resolve any customer issues or complaints, escalating to management if necessary.
9. Stay up-to-date on current promotions, sales, and company policies to effectively communicate with customers and provide accurate information.
10. Continuously strive to improve customer satisfaction by soliciting and acting on customer feedback.
11. Follow all company procedures and guidelines, including adhering to safety and security policies.
12. Assist with additional tasks and projects as needed to support the overall success of the store and company.

According to JobzMall, the average salary range for a Support Associate in Lansing, MI, USA is between $32,000 and $45,000 per year. This range can vary depending on the specific industry, level of experience, and company size. Some companies may also offer additional benefits and incentives, such as bonuses or commission. It is important to research the specific company and job requirements to get a more accurate salary estimate.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.