Support Associate

Welcome to Soma Intimates, a brand dedicated to empowering and uplifting women through luxurious lingerie and comfortable sleepwear. We are currently seeking a Support Associate to join our dynamic team and provide exceptional customer service to our valued clientele. As a Support Associate, you will play a crucial role in ensuring that our customers have a positive and memorable experience with our brand. We are looking for someone who is passionate, reliable, and has a strong attention to detail. If you are a team player with a customer-centric mindset, we would love to have you on board. Join us in our mission to make every woman feel confident and beautiful.

1. Greet and welcome customers with a friendly and professional attitude.
2. Provide exceptional customer service by addressing customer inquiries, concerns, and requests in a timely and efficient manner.
3. Assist customers in finding the perfect lingerie or sleepwear items to fit their needs and preferences.
4. Maintain a thorough knowledge of our products, including sizing, fit, and materials.
5. Process transactions accurately and efficiently using the company's point of sale system.
6. Ensure that the store is visually appealing and well-stocked at all times.
7. Collaborate with team members to achieve sales goals and provide a positive shopping experience for customers.
8. Maintain cleanliness and organization of the store, including fitting rooms and merchandise displays.
9. Uphold company policies and procedures, including but not limited to, returns, exchanges, and sales promotions.
10. Continuously strive to improve customer satisfaction and loyalty by going above and beyond to meet their needs.
11. Assist with inventory management, including receiving and replenishing merchandise.
12. Attend training sessions and stay updated on product knowledge and sales techniques.
13. Handle customer complaints and resolve issues in a professional manner.
14. Adhere to all safety and security procedures to ensure the protection of customers and company assets.
15. Support the company's mission and values by promoting a positive and inclusive work environment.

According to JobzMall, the average salary range for a Support Associate in Marietta, GA, USA is between $30,000 and $45,000 per year. Factors that can affect the salary range include level of experience, specific job responsibilities, and the company's industry and size. Additionally, location can also play a role in determining salary, as cost of living and demand for workers can vary in different areas.

Soma Intimates was launched by Chico's FAS in 2004. The brand primarily sells bras and sleepwear. The brand also offers dresses, loungewear, swimwear, shape wear, and lingerie. The associates measure women for the correct bra fit and then suggests the most appropriate sizes and styles. This service is performed accurately by their own fleet of expert bra fitters. The brand was started by women and according to their own corporate landing page is still led by a customer facing fleet consisting of female leadership and staff.