Customer Service Representative

SoCalGas is looking for a warm, detail-oriented, and customer-centric individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent service to our customers. You should have exceptional communication and problem-solving skills to ensure our customers receive the best experience. If you are passionate about helping others and have a commitment to providing quality customer service, we would love to hear from you!To be successful in this role, you must have a high school diploma or equivalent, a minimum of two years of customer service experience, and knowledge of customer service principles and practices. Additionally, you must be able to work in a fast-paced environment, remain organized and professional, and be able to adapt to change. We are looking for someone who can build customer relationships and be a reliable resource for our customers. If this sounds like you, we would love to hear from you!

Responsibilities of a Customer Service Representative:

1. Provide excellent customer service to clients and respond to customer inquiries in a timely and professional manner.
2. Understand customer needs and requirements to ensure customer satisfaction.
3. Possess knowledge of customer service principles and practices.
4. Remain organized and professional in a fast-paced environment.
5. Utilize problem-solving skills to resolve customer issues.
6. Maintain customer relationships and serve as a reliable resource for customers.
7. Adapt to changing customer needs and requirements.
8. Follow company policies and procedures.
9. Document customer interactions and maintain customer records.
10. Monitor customer service metrics and take action to improve customer satisfaction.

According to JobzMall, the average salary range for a Customer Service Representative in Ventura, CA, USA is $32,000 to $42,000. The salary range also depends on the experience, qualifications, and skills of the individual.

The Southern California Gas Company is a utility company based in Los Angeles, California and a subsidiary of Sempra Energy. It is the primary provider of natural gas to Southern California, United States.