
Customer Service Representative
As the largest natural gas distribution utility in the US, SoCalGas is looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. We believe in providing outstanding customer service and strive to make sure that all of our customers feel listened to and respected. The successful candidate will possess excellent communication skills and have a strong desire to build relationships with clients.The Customer Service Representative will be responsible for providing high-quality customer service to all of our customers. This includes answering inquiries, resolving customer complaints, and providing accurate information about SoCalGas services.To be considered for this role, candidates must have a high school diploma or equivalent, as well as a minimum of one year of customer service experience. Knowledge of the natural gas industry is highly desired. The successful candidate must also be able to work in a fast-paced environment, demonstrate strong problem-solving skills, and have the ability to work independently as well as part of a team.We are looking for a Customer Service Representative who is passionate about providing exceptional customer service and is committed to ensuring customer satisfaction. If you think this opportunity is right for you, please apply now!
Responsibilities: -Provide high-quality customer service to all customers -Answer inquiries and provide accurate information about SoCalGas services -Resolve customer complaints in a timely and professional manner -Build strong relationships with clients -Maintain accurate records of customer interactions -Work in a fast-paced environment -Demonstrate strong problem-solving skills -Have the ability to work independently as well as part of a team -Ensure customer satisfaction -Maintain up-to-date knowledge of the natural gas industry
Excellent Communication Skills
Knowledge Of Customer Service Principles And Practices
Excellent Problem-Solving Skills
Ability To Remain Professional In Stressful Situations
Basic Computer Proficiency
Proven Ability To Multi-Task
Ability To Handle Customer Complaints
Previous Customer Service Experience
Troubleshooting
Communication
Time Management
Interpersonal skills
Organizational Skills
Negotiation
Conflict Resolution
Technical skills
Documenting
Listening
Teamwork
Empathy
Patience
Problem-Solving
Multi-tasking
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Oxnard, CA, USA is between $30,000 and $50,000 per year. This range may vary depending on the experience and qualifications of the individual.
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The Southern California Gas Company is a utility company based in Los Angeles, California and a subsidiary of Sempra Energy. It is the primary provider of natural gas to Southern California, United States.

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