Customer Service Representative

SoCalGas is looking for a passionate and customer-focused individual to join our team as a Customer Service Representative. This position requires excellent communication and organizational skills, strong problem-solving and decision-making abilities, and a commitment to providing excellent service. The successful candidate will possess the ability to work in a fast-paced environment and handle multiple tasks while providing the highest level of customer satisfaction. If you’re looking for an opportunity to showcase your customer service skills and make a difference in the lives of our customers, then we encourage you to apply!

Responsibilities of a SoCalGas Customer Service Representative:

• Greet and interact with customers in a professional and courteous manner.

• Answer incoming customer inquiries via phone, email, or chat.

• Respond to customer complaints in a timely and effective manner.

• Provide customers with accurate information regarding SoCalGas products and services.

• Resolve customer issues and complaints in a timely and efficient manner.

• Process customer orders and payments accurately.

• Maintain records of customer interactions and transactions.

• Develop and implement customer service policies and procedures.

• Monitor customer service trends and make recommendations for improvement.

• Keep up to date with changes in SoCalGas products and services.

• Ensure compliance with all applicable laws and regulations.

According to JobzMall, the average salary range for a Customer Service Representative in Long Beach, CA, USA is $33,937 - $46,101 per year. This amount is based on salary data from various job postings on the JobzMall website.

The Southern California Gas Company is a utility company based in Los Angeles, California and a subsidiary of Sempra Energy. It is the primary provider of natural gas to Southern California, United States.