Snapchat

Manager, Proactive Trust & Safety Operations

Snapchat

Seattle, WA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We are looking for an experienced, passionate Manager to join our Proactive Trust & Safety Operations team at Snapchat! As a Manager, you will be responsible for leading a team of proactive trust and safety professionals. This is an exciting opportunity for someone with a strong background in operations, customer service, and/or trust and safety to make a real impact on our product and user experience.The ideal candidate will be a self-starter who is comfortable leading a diverse team, setting goals and standards, and making data-driven decisions. They will have excellent communication and interpersonal skills, be highly organized and detail-oriented, and have a passion for creating a safe and positive user experience.The successful candidate should have: • 5+ years of operational or customer service experience • 3+ years of trust & safety experience • Proven track record of building and leading teams • Experience with data-driven decision making • Excellent communication and interpersonal skills • Ability to quickly identify, respond to, and escalate trust & safety issues • Passion for creating a safe and positive user experience If you are an experienced, passionate leader looking to make a real impact on our product and user experience, we would love to hear from you!

Where is this job?
This job is located at Seattle, WA, USA
Job Qualifications
  • Excellent Communication And Interpersonal Skills

  • Strong Problem-Solving Skills

  • Experience With Global Privacy And Safety Laws

  • Knowledge Of User Safety Management

  • Experience With Leading Teams

  • Knowledge Of Data Security And Privacy Protocols

  • Experience With Risk Assessments

  • Knowledge Of Analytics And Reporting Tools

Required Skills
  • Communication

  • Negotiation

  • Leadership

  • Collaboration

  • Analysis

  • Problem-Solving

  • Decision-Making

  • Conflict-Resolution

  • Relationship-Building

  • Risk-Assessment

  • Critical-Thinking

  • Data-Management

  • Crisis-Management

  • Regulatory-Compliance

  • Policy-Implementation

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • self-motivation

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Manager, Proactive Trust & Safety Operations in Seattle, WA, USA is $67,000 to $95,000 per year. The salary range will vary based on experience and qualifications.

Additional Information
Snapchat is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 28th, 2023
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
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About Snapchat

Snapchat is a multimedia messaging app developed by Snap Inc., originally Snapchat Inc. One of the principal features of Snapchat is that pictures and messages are usually only available for a short time before they become inaccessible to their recipients.

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