Manager, Customer Success

Are you passionate about building strong relationships with customers and ensuring their success? Do you have a knack for problem-solving and a deep understanding of the social media landscape? If so, consider joining our team as a Manager of Customer Success at Snapchat!As a Manager of Customer Success, you will play a crucial role in driving customer satisfaction and retention. You will lead a team of dedicated Customer Success Managers and work closely with cross-functional teams to ensure our customers are getting the most out of our platform. Your exceptional communication skills and ability to think strategically will be key in maintaining and growing strong relationships with our clients.To excel in this role, you must have at least 5 years of experience in a customer success or account management role, preferably in the social media or technology industry. You should also have a proven track record of managing a team and delivering results. If you thrive in a fast-paced, dynamic environment and are dedicated to delivering top-notch customer service, we want to hear from you!

1. Develop and implement customer success strategies that align with company goals and drive customer satisfaction and retention.
2. Lead a team of Customer Success Managers, providing guidance, support, and mentorship to ensure their success.
3. Collaborate with cross-functional teams, including sales, product, and marketing, to ensure a seamless customer experience and drive product adoption.
4. Build and maintain strong relationships with key stakeholders within client organizations, serving as their main point of contact for all post-sales activities.
5. Monitor and analyze customer usage data to identify trends and proactively address any potential issues or opportunities for improvement.
6. Develop and deliver regular performance reports to senior management, highlighting key metrics and insights.
7. Act as an advocate for customers within the company, providing feedback and insights to inform product development and improve the overall customer experience.
8. Stay up-to-date on industry trends and best practices, and utilize this knowledge to continuously improve the customer success program.
9. Proactively identify and address any potential risks to customer satisfaction and develop strategies to mitigate them.
10. Train and onboard new team members and provide ongoing training and support to ensure the team is equipped to deliver exceptional customer service.
11. Foster a positive and collaborative team culture, promoting a customer-first mindset and a focus on continuous improvement.
12. Represent the company at industry events and conferences, showcasing our customer success program and building relationships with potential clients.

According to JobzMall, the average salary range for a Manager, Customer Success in Los Angeles, CA, USA is between $80,000 and $120,000 per year. This range can vary depending on factors such as the company, the manager's level of experience and education, and the specific responsibilities and performance of the role. Some managers in this role may also receive additional bonuses or benefits.

Snapchat is a multimedia messaging app developed by Snap Inc., originally Snapchat Inc. One of the principal features of Snapchat is that pictures and messages are usually only available for a short time before they become inaccessible to their recipients.