
Digital Content Coordinator
From pre-release coordination to post-launch optimization, you will contribute to customer support initiatives while maintaining the efficiency and accuracy of our help centers. Your mission will be to proactively help both Snapchatters and advertisers discover and use features on our platforms. Manage and regularly audit all online support content, creative assets, and internal resources. Update articles based on reporting analysis and engagement metrics. Collaborate with various members of the Customer Operations team to support the communication of information - via support articles, canned responses, Highspot, Confluence, or otherwise. Work with localization to ensure updated content is translated and available in several languages in a timely manner. Explore and implement creative solutions to further the release planning process.
1+ year experience developing digital web content
Experience managing large amounts of localized, multilingual web content
Familiarity with utilizing multimedia tools (images and videos)
Passionate about supporting our Snapchatters and advertisers, and understands what makes for a good user experience
Project Management
JIRA
Google Analytics
Confluence
Content Management Systems
Adaptable
Communication
Problem Solving
Detail Oriented
According to JobzMall, the average salary range for a Digital Content Coordinator in 63 Market St, Venice, CA 90291, USA is between $31,000 and $59,000. The salary range for this position can vary depending on experience and qualifications.
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Snapchat is a multimedia messaging app developed by Snap Inc., originally Snapchat Inc. One of the principal features of Snapchat is that pictures and messages are usually only available for a short time before they become inaccessible to their recipients.

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