
Principal Success Manager
You will evangelize our belief that the fastest way to achieve organizational agility is to change how people work -- and we believe that requires established enterprises to rapidly evolve culture, process and technology at scale! You will work closely with our largest enterprise customers to understand how they work, their business challenges, paint the art of the possible through Slack, and mentor them on how to personalize Slack to communicate, collaborate and work more effectively. Understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of large enterprise customers (typically 1-3) You will lead a cross-functional partnership across your named customer(s) and Slack and identify new ways our platform can differentiate them in the market.
SaaS experience preferred
7+ years relevant work experience in customer-facing customer success, account management or strategic consulting roles
Experience implementing and supporting large scale technology solutions at Fortune 500 companies
Program Management
Emotional intelligence
Time Management Skills
Data Analysis and Presentation
Process Improvement
Results-oriented
Prioritizing skills
Communication Skills
Problem-Solving
Flexibility/Adaptability
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Principal Success Manager in 500 Howard St, San Francisco, CA 94105, USA is between $104,000 and $162,000. This range is based on salaries reported by people with the job title of Principal Success Manager in the San Francisco area.
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Empathy. Courtesy. Playfulness. Craftsmanship. Solidarity — these are some of the values we live by, as a company. We work by them, too: we’re building a platform and products we believe in — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.

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