Manager, Customer Success Operations

Help develop prioritized roadmap of run-the-business enhancements and optimizations to keep pace with the needs of the Customer Success team. Uncover opportunities to leverage data and technology that will help Customer Success exceed financial and operational targets. Develop effective relationships and regular communication with business partners in a highly matrixed team environment. Serve as a subject-matter expert and a key point of contact on Customer Success tools and processes. Partner to craft strong non-technical documentation and key playbooks for tools and workflows leveraged by Customer Success and related key functions.

According to JobzMall, the average salary range for a Manager, Customer Success Operations in 500 Howard St, San Francisco, CA 94105, USA is $60,000 to $90,000. This range is based on salaries reported by current and former employees of the company.

Empathy. Courtesy. Playfulness. Craftsmanship. Solidarity — these are some of the values we live by, as a company. We work by them, too: we’re building a platform and products we believe in — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.